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Guest editorial: Consumer vulnerability in the banking context

Diego Monferrer Tirado, Miguel Ángel Moliner Tena

International Journal of Bank Marketing (2024) 42 (6): 1145–1147.

https://doi.org/10.1108/IJBM-09-2024-668

Published: 05 August 2024

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Journal Articles

Vulnerable customers' perception of corporate social responsibility in the banking sector in a post-crisis context

Diego Monferrer Tirado, Lidia Vidal-Meliá, John Cardiff, Keith Quille

International Journal of Bank Marketing (2024) 42 (6): 1148–1177.

https://doi.org/10.1108/IJBM-03-2023-0162

Published: 22 June 2023

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Journal Articles

CSR marketing outcomes and branch managers’ perceptions of CSR

Miguel Angel Moliner, Diego Monferrer Tirado, Marta Estrada-Guillén

International Journal of Bank Marketing (2020) 38 (1): 63–85.

https://doi.org/10.1108/IJBM-11-2018-0307

Published: 05 August 2019

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Journal Articles

Service quality in a post-crisis context: emotional effects and behaviours

Manuel Idrovo Arguello, Diego Monferrer Tirado, Marta Estrada Guillén

International Journal of Bank Marketing (2020) 38 (1): 175–198.

https://doi.org/10.1108/IJBM-02-2019-0045

Published: 25 July 2019

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Journal Articles

Customer engagement, non-transactional behaviors and experience in services: A study in the bank sector

Miguel Angel Moliner-Tena, Diego Monferrer-Tirado, Marta Estrada-Guillén

International Journal of Bank Marketing (2019) 37 (3): 730–754.

https://doi.org/10.1108/IJBM-04-2018-0107

Published: 13 February 2019

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Journal Articles

Younger and older trust in a crisis situation

Miguel Angel Moliner-Tena, Juan Carlos Fandos-Roig, Marta Estrada-Guillén, Diego Monferrer-Tirado

International Journal of Bank Marketing (2018) 36 (3): 456–481.

https://doi.org/10.1108/IJBM-01-2017-0018

Published: 08 May 2018

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Journal Articles

Service quality in bank during an economic crisis

Diego Monferrer-Tirado, Marta Estrada-Guillén, Juan Carlos Fandos-Roig, Miguel Ángel Moliner-Tena, Javier Sánchez García

International Journal of Bank Marketing (2016) 34 (2): 235–259.

https://doi.org/10.1108/IJBM-01-2015-0013

Published: 04 April 2016

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Guest editorial: Consumer vulnerability in the banking context

Vulnerable customers' perception of corporate social responsibility in the banking sector in a post-crisis context

CSR marketing outcomes and branch managers’ perceptions of CSR

Service quality in a post-crisis context: emotional effects and behaviours

Customer engagement, non-transactional behaviors and experience in services: A study in the bank sector

Younger and older trust in a crisis situation

Service quality in bank during an economic crisis

Email alerts

Update search

Guest editorial: Consumer vulnerability in the banking context

Vulnerable customers' perception of corporate social responsibility in the banking sector in a post-crisis context

CSR marketing outcomes and branch managers’ perceptions of CSR

Service quality in a post-crisis context: emotional effects and behaviours

Customer engagement, non-transactional behaviors and experience in services: A study in the bank sector

Younger and older trust in a crisis situation

Service quality in bank during an economic crisis

Email alerts

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