Miguel Angel Moliner-Tena
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Journal Articles

Guest editorial: Consumer vulnerability in the banking context

Diego Monferrer Tirado, Miguel Ángel Moliner Tena
Journal: International Journal of Bank Marketing
International Journal of Bank Marketing (2024) 42 (6): 1145–1147.
https://doi.org/10.1108/IJBM-09-2024-668
Published: 05 August 2024
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Journal Articles

Customer engagement, non-transactional behaviors and experience in services: A study in the bank sector

Miguel Angel Moliner-Tena, Diego Monferrer-Tirado, Marta Estrada-Guillén
Journal: International Journal of Bank Marketing
International Journal of Bank Marketing (2019) 37 (3): 730–754.
https://doi.org/10.1108/IJBM-04-2018-0107
Published: 13 February 2019
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Journal Articles

Younger and older trust in a crisis situation

Miguel Angel Moliner-Tena, Juan Carlos Fandos-Roig, Marta Estrada-Guillén, Diego Monferrer-Tirado
Journal: International Journal of Bank Marketing
International Journal of Bank Marketing (2018) 36 (3): 456–481.
https://doi.org/10.1108/IJBM-01-2017-0018
Published: 08 May 2018
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Journal Articles

Service quality in bank during an economic crisis

Diego Monferrer-Tirado, Marta Estrada-Guillén, Juan Carlos Fandos-Roig, Miguel Ángel Moliner-Tena, Javier Sánchez García
Journal: International Journal of Bank Marketing
International Journal of Bank Marketing (2016) 34 (2): 235–259.
https://doi.org/10.1108/IJBM-01-2015-0013
Published: 04 April 2016
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Journal Articles

Customer perceived value in banking services

Juan Carlos Fandos Roig, Javier Sanchez Garcia, Miguel Angel Moliner Tena, Jaume Llorens Monzonis
Journal: International Journal of Bank Marketing
International Journal of Bank Marketing (2006) 24 (5): 266–283.
https://doi.org/10.1108/02652320610681729
Published: 01 August 2006
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