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Keywords: Consequences
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Journal Articles
A meta-analysis of satisfaction in the banking sector
Available to PurchaseWagner Junior Ladeira, Fernando De Oliveira Santini, Cláudio Hoffmann Sampaio, Marcelo Gattermann Perin, Clécio Falcão Araújo
International Journal of Bank Marketing (2016) 34 (6): 798–820.
Published: 05 September 2016
...Wagner Junior Ladeira; Fernando De Oliveira Santini; Cláudio Hoffmann Sampaio; Marcelo Gattermann Perin; Clécio Falcão Araújo Purpose The purpose of this paper is to present a systematic framework with a meta-analytical approach to distinguish various types of antecedents and consequences...
