... that conventional banks have higher levels of CSRD quantity and quality on their websites than those of Islamic banks. The study found that the products and services category is the most disclosed by largest Islamic and conventional banks worldwide, while environment and energy information is the lowest for Islamic...

... implications This study indicates that commitment and customer intimacy affect customer loyalty. The role of commitment and customer intimacy as a mediator between trust and customer loyalty indicates that customers are committed to continuing and maintaining the relationships with Islamic banks...

...Haruna Babatunde Jaiyeoba; Abideen Adeyemi Adewale; Mahmud Oluwaseyi Quadry Purpose The purpose of this paper is to investigate the effectiveness of Islamic banks’ corporate social responsibility (CSR) using data collected from stakeholders in Malaysia. While Islamic scholars have developed...

...Rania B. Mostafa; Farid ElSahn Purpose Drawing on social identity theory, the purpose of this paper is to propose and test a conceptual framework of the mechanism of customer response toward corporate social responsibility (CSR) initiatives of Islamic banks. Design/methodology/approach...

...Mariam Mourad Hussein Abou-Youssef; Wael Kortam; Ehab Abou-Aish; Noha El-Bassiouny Purpose – The purpose of this paper is to explore the effect of Islamic religiosity on consumer attitudes toward Islamic banking in Egypt. Design/methodology/approach – The study utilizes a mixed-methods...

.... Design/methodology/approach – More than 300 respondents were surveyed to understand the factors that lead to continuing a relationship with Islamic and conventional banks. The data were analyzed using ANOVA and stepwise regression. Findings – The findings of the study indicate that Islamic banks...

... that the determinants for bank selection are more distinguishable amongst Islamic bank customers. Bank reputation and expectation of profit on deposits are not determinants of bank selection; however, religious preferences are the most important considerations in selection between Islamic and conventional banks...

...Muslim Amin; Zaidi Isa; Rodrigue Fontaine Purpose The purpose of this study is to investigate customer satisfaction and its effect on image, trust, and customer loyalty for Islamic banks. Design/methodology/approach The study uses data from Islamic banks and dual‐window Islamic banks...