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Keywords: Linear structure equation modelling
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Journal Articles
International Journal of Bank Marketing (2011) 29 (3): 247–267.
Published: 12 April 2011
... measurement is employed instead of formative measurement. Chris Baumann can be contacted at: chris.baumann@mq.edu.au © Emerald Group Publishing Limited 2011 Banking Customer loyalty Risk management Change management Linear structure equation modelling Modelling The topic...
Journal Articles
International Journal of Bank Marketing (2011) 29 (2): 168–189.
Published: 01 March 2011
... that service quality can also be treated as a second order construct consisting of interaction, physical environment and outcome quality (Brady and Cronin, 2001). Communication technologies Banks Customer services quality Factor analysis Linear structure equation modelling The marketing...
