... these determinants. It investigates trust, value, risk, and system quality, which are crucial for the expansion of fintech services. Based on data from 426 Brazilian fintech users collected via an online survey, the work proposes and tests a model integrating these factors through a quantitative approach employing...

...Walid Chaouali; Renaud Lunardo; Imene Ben Yahia; Dianne Cyr; Abdelfattah Triki Purpose The purpose of this paper is to examine how customers derive value (functional, emotional, social and epistemic value) from the design aesthetics of mobile banking applications and then form intention to adopt...

...Dr Mohammad G. Nejad; Paula Dootson; Amanda Beatson; Judy Drennan Purpose – The purpose of this paper is to examine consumer perceptions of value of financial institutions using social media to interact with consumers; if overall perceived value predicts a consumer’s intention to adopt...

...Eduardo Soares Parente; Francisco José Costa; Aurio Lucio Leocádio Purpose – The purpose of this paper is to develop a scale for measuring the construct perceived value, as evaluated by customers of retail banks. Design/methodology/approach – The procedures involved an analysis...

... with insurance companies. The segmentation criteria include attitude toward insurance fraud, perceived probability of punishment, basic human values and morals, religiosity, life satisfaction and demographic characteristics. Findings – Results reveal the existence of four market segments. The segments...

...Dr Kristina Heinonen; Noreen Byrne; Olive McCarthy Purpose – The purpose of this paper is to examine the technical and relational value proposition preferences of credit union members and to examine the relationship between their preference and patronage activity. Design/methodology/approach...

.... Practical implications The study provides an insight into the Greek banking sector and the interrelationships among the investigated factors, and how customer satisfaction and loyalty could be enhanced through the remaining factors. Originality/value A new factor, the economics factor, was created...

... in the credit card industry. Design/methodology/approach A model of customer loyalty incorporating service quality, value and involvement is developed theoretically and validated empirically through SEM using data collected from a global sample of 114 credit card holders. Findings The loyalty model...

...Nha Nguyen; Gaston LeBlanc A conceptual framework is proposed that investigates the effects of customer satisfaction, service quality, and value on perceptions of corporate image and customer loyalty towards the service firm. To test the framework, structural equation modelling techniques...