Issues

The celebrity chef phenomenon: a (reflective) commentary

Anastasios Zopiatis; Yioula Melanthiou
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Gamble more than you want?: A study of casino servicescape, perceived control and unplanned gaming behaviors

Ying Ho; Long W. Lam; Desmond Lam
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Antecedents and outcomes of relationship quality in casual dining restaurants: The mediating effects of relationship quality and moderating roles of gender

Girish Prayag; Sameer Hosany; Babak Taheri; Erdogan Haktan Ekiz
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Workplace sexual harassment, workplace deviance, and family undermining

Hong Zhu; Yijing Lyu; Yijiao Ye
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Hotels’ online reputation management: benefits perceived by managers

Javier Perez-Aranda; María Vallespín; Sebastian Molinillo
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Social media promotions and travelers’ value-creating behaviors: the role of perceived support

Luis V. Casaló; Jaime Romero
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Emotions as core building blocks of an experience

Marcel Bastiaansen; Xander Dennis Lub; Ondrej Mitas; Timothy Hyungsoo Jung; Mário Passos Ascenção; Dai-In Han; Teemu Moilanen; Bert Smit; Wim Strijbosch
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Enhancing the lodging experience through ethical leadership

Christina Klearchou Dimitriou; Charles H. Schwepker, Jr
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The effect of nostalgia on hotel brand attachment

Yizhi Li; Can Lu; Vanja Bogicevic; Milos Bujisic
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Determinants of consumers’ participation in the sharing economy: A social exchange perspective within an emerging economy context

Henry Boateng; John Paul Basewe Kosiba; Abednego Feehi Okoe
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The role of personalization on continuance intention in food service mobile apps: A privacy calculus perspective

Jee-Won Kang; Young Namkung
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The social servicescape: understanding the effects in the full-service hotel industry

Nathaniel Discepoli Line; Lydia Hanks
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Mobile usage in travel: bridging the supplier-user gap

Heather Linton; Robert J. Kwortnik
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Monitoring performance indicators in the Portuguese hospitality sector

Maria Luísa Ribeiro; Maria Luísa Vasconcelos; Fátima Rocha
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The crossover effect of work–family conflict among hotel employees

Su-Ying Pan; Ying-Jung Yeh
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Service redundancy in fine dining: evidence from Taiwan

Sheng-Hshiung Tsaur; Chang-Hua Yen
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Airline passengers’ perceptions of service quality: themes in online reviews

Ana Brochado; Paulo Rita; Cristina Oliveira; Fernando Oliveira
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Are tattoos still a taboo?: The effect of employee tattoos on customers’ service failure perceptions

Marie Ozanne; Michael J. Tews; Anna S. Mattila
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Consumer-citizen willingness to pay for healthy eating messages

Yuxia Ouyang; Amit Sharma
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Destination competitiveness in Russia: tourism professionals’ skills and competences

Lidia Andrades; Frederic Dimanche
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Examining stealing thunder as a new service recovery strategy: impact on customer loyalty

Priyanko Guchait; Rachel Han; Xingyu Wang; JéAnna Abbott; Yetong Liu
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How to improve the stated helpfulness of hotel reviews? A multilevel approach

Sai Liang; Markus Schuckert; Rob Law
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Can revenue management be integrated with customer relationship management?

Basak Denizci Guillet; Xinchen Shi
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Assessing hotel readiness to offer local cuisines: a clustering approach

Alberta Bondzi-Simpson; Julian K. Ayeh
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Using Facebook for travel decision-making: an international study of antecedents

Marcello Mariani; Maria Ek Styven; Julian K. Ayeh
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