Issues

Is compensation necessary to recover robotic service failures? The role of attribution and rapport in restaurants

Yu-Shan (Sandy) Huang; Wei-Kang Kao; Chen-Wei (Willie) Tao; Seonwoo (Summer) Ko
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Linking green inclusive leadership and green creativity in hospitality: exploring underlying mechanisms

Sajjad Nazir; Sahar Khadim
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Do robot-service restaurant customers’ emotions affect satisfaction, brand loyalty and future intentions?

Seongseop (Sam) Kim; Zemenu Amare Ayalew; Wei Quan; Hong Ngoc Nguyen; Heesup Han
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A sociotechnical perspective on metaverse in the hospitality and tourism

Seunghun Shin; Jiyong Park; Jungkeun Kim; Chulmo Koo
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How can we optimise co-living for the digital nomad era?

M.J. Jerez-Jerez; Ioana S. Stoica; Saira Sultana
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Explicating immersion: a GenAI-assisted review

Chuhan Wang; Chaozhi Zhang; Ding Xu
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A good telling-off! A study of customer reprimand strategies

Lucia Lowri Silvestro; Rhian Silvestro
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It’s about the introduction: how introduction focus shapes employee reactions to service robots

Yidan Huang; Heyao Yu; Amit Sharma
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Brand logo attributes, brand distinctiveness and brand attitude: coffee franchise versus independent brands

Kyuhyeon Joo; Heather Markham Kim; Jennifer Pasion Loverio; Jinsoo Hwang
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The green paradox: when greenwashing erodes trust in sustainable hotels

Islam Elbayoumi Salem; Ahmed Mohamed Elbaz; Hamada Hassan; Mostafa Abdelaziz Elsaqqa; Ahmed Magdy
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When human employees and robots serve together: what drives diners’ intention to revisit?

Yi Zhang; Farzana Quoquab; Jihad Mohammad; Yanrui Michael Tao
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The moderating role of consumer knowledge structures in green advertising

Cen Wang; Yun Yang; Sicong Liu
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Zootopia in the hotel: the differential impacts of robotic zoomorphism on customer evaluations

Junjun Cheng; Yunluan Liu
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The power of senses: how sensory cues in online reviews shape consumers’ acceptance of service robots

Chubing Zhang; Wei Zheng; Tiange Li; Yipeng Wang
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Reviving legends through holographic AI event experiences: Consumer acceptance and value insights

Seden Dogan; Ajay Aluri; Muhittin Cavusoglu
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Sustainable tourism begins in the itinerary: scale development and validation of the ethically minded tourist behavior

Nhi Thao Ho-Mai; Phuong Kim Thi Tran; Vinh Trung Tran; Hue Kim Thi Nguyen; Phong Dong Nguyen
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Memory-driven responses to political food sourcing messages

Rachel Hyunkyung Lee; Tiffany S. Legendre; Dustin Maneethai; Ki-Joon Back; Laurie Wu
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Employees’ perceived service robot support: construct conceptualisation and scale development

Yitong Yu; Xinyi Zhang; Xiaoying Jiao
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Operationalizing GenAI: a framework protocol for auditable and responsible GenAI use in academic research

Tarik Dogru; Albert Assaf; Alexander Josiassen; Florian Kock
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Erratum: A sociotechnical perspective on metaverse in the hospitality and tourism

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