... evidence on the validity of asymmetric impact competitor analysis. Originality/value To fully understand the impact of a crisis (e.g. COVID-19) on destination competitiveness with a focus on the hotel sector, this research conducted a longitudinal study that covers three stages of the crisis (i.e. pre...

...Ashokkumar Manoharan; Christina Scott-Young; Anthony McDonnell Purpose The COVID-19 pandemic exacerbated the talent challenges faced by hospitality organisations. This paper aims to propose a new concept – industry talent branding – which, is argued, offers industry stakeholders the opportunity...

...Yongjia Lin; Zhenye Lu; Di Fan; Zhen Zheng Purpose This study aims to investigate the bright and dark sides of environmental, social and governance (ESG) during the COVID-19 pandemic, including both the outbreak and recovery periods, for the Chinese hospitality industry. Design/methodology...

...Lenna V. Shulga; James A. Busser Purpose As the tourism industry emerges from full or partial closure caused by the COVID-19 crisis, it is imperative to understand the internal conditions that assisted organizations to maintain positive employee attitudes despite the adverse effects of unpopular...

...Xusen Cheng; Ying Bao; Triparna de Vreede; Gert-Jan de Vreede; Junhan Gu Purpose The COVID-19 pandemic has generated unprecedented public fear, impeding both individuals’ social life and the travel industry as a whole. China was one of the first major countries to experience the COVID-19 outbreaks...

...Yang Yang; Michael S. Lin; Vincent P. Magnini Purpose Growing health concerns amid the COVID-19 pandemic have led guests to focus on various aspects of hotel cleanliness. This study aims to investigate whether customers’ perceived importance of hotel cleanliness during their stay depends on local...

...Tung-Ju Wu; Ruo-Xi Zhang; Jia-Min Li Purpose This study aims to test the relationship between emotional labor and service quality of the frontline employees of Chinese restaurants during the coronavirus disease pandemic (COVID-19). This study further investigated the mediating role of work fatigue...

... Airbnb and hotels. Originality/value As one of initial studies that empirically examine Airbnb customers’ decision-making behaviors in the context of the COVID-19 pandemic’s trends, this study provides a dynamic view on how the evolution of the pandemic influences accommodation choice behaviors...

...Marianna Sigala; Lianping Ren; Zhuo Li; Leonardo (Don) A.N. Dioko Purpose This study aims to examine talent management (TM) in the hospitality industry in Macao during COVID-19. It deploys a contingency theory perspective (Luthans and Stewart, 1977) to illuminate the heightened uncertainties...

... rights only Customer satisfaction Asymmetric effects Service quality Multi-attributes Hotel industry Covid-19 This study aims to explore how the “new normal” induces the dynamics in the asymmetric relationship between service quality attributes and customer satisfaction...

...Bernadett Papp; Ivar Neelis; Jasper Hessel Heslinga Purpose It has been established that values, beliefs and norms are good predictors of pro-environmental behaviour; however, it is less explored how these constructs can be influenced. The purpose of this paper is to assess whether the COVID-19...

... This study aims to explore how the local tour guides (LTGs) operate through the sharing economy platform. This study explores how LTGs have responded to the COVID-19 pandemic restrictions using self-efficacy and other resources to improve resilience and performance. This study also delineates the working...

... presents new nuances to interaction ritual chains. This study also extends the transformative role of hospitality services to accentuate a linkage among individuals, communities and the society. Sustainability Transformative service Ritual chain Cause-related event COVID-19 Hospitality...

...Xusen Cheng; Tong Xue; Bo Yang; Baojun Ma Purpose Because of the COVID-19, the digital transformation of global hospitality and tourism speeds up. This paper aims to provide comprehensive frame of the digital transformation for further hospitality and tourism research. Design/methodology...

... accommodations before and after COVID-19 based on an extensive data set of online reviews from multiple provinces of China. COVID-19 Postpandemic Prepandemic Peer-to-peer accommodations Perceptions Experiences Big data analysis First, some scholars analyzed the impact on the platforms...

...Mingming Cheng; Maggie Hu; Adrian Lee Purpose Taking a global perspective, this paper aims to examine the impact of COVID-19 on Airbnb booking activities through three critical perspectives – the initial Wuhan lockdown, local COVID-19 cases and local lockdowns. Design/methodology/approach...

...Luqi Yang; Xiaoni Li; Ana-Beatriz Hernández-Lara Purpose The main purpose of this research paper is to generate a holistic bibliometric study of the tourism industry and COVID-19 fields, to further investigate the current interests and trends emerging from scientific collaboration and thematic...

...) in hotels during COVID-19. Using upper echelon theory and the dynamic attention-based view, this paper explores the role of upper echelon theory cognitive characteristics (orientation towards STM and decision-making approach) and three dynamic attention-based view attention dimensions (communication...

...Liza Howe-Walsh; Susan Kirk; Emeka Oruh Purpose This paper aims to evaluate the approaches to talent management (TM) in small- to medium-sized enterprise (SME) hotels in Nigeria during the COVID-19 crisis drawing on the resource-based view (RBV) of Strategy. Design/methodology/approach...

... Publishing Limited Licensed re-use rights only The COVID-19 pandemic has caused the food delivery sector to boom as people continue to rely on services provided by online catering platforms (OCPs). However, because of the nature of sharing economy employment, gig workers’ contributions went largely...