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1-20 of 43
Keywords: Corporate social responsibility
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Journal Articles
International Journal of Contemporary Hospitality Management (2025) 37 (13): 213–233.
Published: 30 October 2025
... satisfaction Sustainability Experience management Air quality technologies Corporate social responsibility Indoor air quality (IAQ) is a critical component of environmental quality in indoor environments. Although the issue is often overlooked, the hospitality industry increasingly recognizes IAQ...
Includes: Supplementary data
Journal Articles
The effectiveness of corporate privacy responsibility and customer education on consumer responses in the digital era
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International Journal of Contemporary Hospitality Management (2025) 37 (11): 3836–3854.
Published: 09 October 2025
... supported the interaction effects of corporate social responsibility and customer education on customer trust, brand attitudes and visit intentions. Also, regression analysis results indicate customer trust positively influences brand attitudes, subsequently affecting visit intentions. Research...
Includes: Supplementary data
Journal Articles
Corporate social responsibility (CSR): a contemporary review of practices, impacts, and future directions
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International Journal of Contemporary Hospitality Management (2025) 37 (7): 2556–2579.
Published: 01 May 2025
...Salar Kuhzady; Hesam Olya; Heesup Han Purpose The purpose of this study is to present a thorough review of the current corporate social responsibility (CSR) practices within the hospitality and tourism sector by examining their impacts and identifying future directions. This review can be utilized...
Includes: Supplementary data
Journal Articles
Revitalizing staycation trends: insights from a secondary-stakeholder CSR perspective
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International Journal of Contemporary Hospitality Management (2025) 37 (5): 1784–1803.
Published: 28 February 2025
...Jingwei Zhang; Md Shamirul Islam; Osman M. Karatepe; Manimekalai Jambulingam Purpose To provide a holistic assessment of tourists’ staycation intentions, this study aims to investigate the role of secondary-stakeholder corporate social responsibility (CSR) on local engagement. Based on construal...
Includes: Supplementary data
Journal Articles
From teamwork to psychological well-being and job performance: the role of CSR in the workplace
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International Journal of Contemporary Hospitality Management (2022) 34 (10): 3764–3789.
Published: 02 June 2022
... Although the positive impact of corporate social responsibility (CSR) initiatives on personal and organizational outcomes has been studied in the fields of human resource management and the hospitality industry, scholars in these fields still consider CSR as a promising area with potential. Drawing upon...
Journal Articles
Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship
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International Journal of Contemporary Hospitality Management (2022) 34 (10): 3677–3696.
Published: 17 May 2022
... as a reference for a better understanding of a role of innovation in the CSR-CFP link for hospitality scholars. Innovation Corporate social responsibility Corporate firm performance Neo-Schumpeterian perspective © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use...
Journal Articles
How CSR and well-being affect work-related outcomes: a hospitality industry perspective
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International Journal of Contemporary Hospitality Management (2022) 34 (4): 1470–1490.
Published: 26 January 2022
...Renata F. Guzzo; JéAnna Abbott; Minwoo Lee Purpose The purpose of this study is to analyze how hospitality industry employees’ perceptions of corporate social responsibility (CSR) and participation in CSR activities influence their well-being and loyalty boosterism. Design/methodology/approach...
Journal Articles
Delivering warmth and expediting love: just-in-time CSR in the midst of COVID-19 mega disruption
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International Journal of Contemporary Hospitality Management (2021) 33 (12): 4334–4354.
Published: 11 October 2021
... objectives transform the image of a place from a commercial venue into a place imbued with meaning associated with safety, partnership and warmth. Casino Corporate social responsibility Crisis response COVID-19 Place meaning The practice of CSR is prevalent in hospitality-related industries...
Journal Articles
Corporate social responsibility and idiosyncratic risk in the restaurant industry: does brand diversification matter?
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International Journal of Contemporary Hospitality Management (2020) 32 (9): 2925–2946.
Published: 06 August 2020
... This study aims to examine the link between corporate social responsibility (CSR) and idiosyncratic risk in the restaurant industry. The study also explores whether brand diversification magnifies the risk reduction effect of CSR in the restaurant industry. The study uses an unbalanced panel of 274...
Journal Articles
Effects of CSR on employee retention via identification and quality-of-work-life
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International Journal of Contemporary Hospitality Management (2020) 32 (3): 1163–1179.
Published: 09 April 2020
... aims to explore the sequential effects of employee perceptions of corporate social responsibility (CSR), organizational identification (OI), higher-order quality-of-work-life (HQWL) and intention to stay (IS). The survey responses were gathered from employees of a casino hotel company in the USA...
Journal Articles
The influence of CEOs’ equity-based compensation on restaurant firms’ CSR initiatives: The moderating role of institutional ownership
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International Journal of Contemporary Hospitality Management (2019) 31 (9): 3664–3682.
Published: 18 July 2019
... expands upon the existing literature by showing the relationship between CEOs’ compensation schemes and restaurant firms’ CSR activities. Institutional ownership Corporate social responsibility Chief executive officer Equity-based compensation Corporate social responsibility (CSR) has...
Journal Articles
A scale development study of CSR: hotel employees’ perceptions
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International Journal of Contemporary Hospitality Management (2019) 31 (4): 1857–1884.
Published: 26 February 2019
...Annie Ko; Andrew Chan; Simon C.K. Wong Organizational behaviour Human resource management Corporate social responsibility Scale development Dimensionality of perceived corporate social responsibility Hotel employees’ perceptions Despite the proliferation of CSR research that focuses...
Journal Articles
CSR adoption in the multinational hospitality context: A review of representative research and avenues for future research
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International Journal of Contemporary Hospitality Management (2019) 31 (6): 2376–2393.
Published: 20 February 2019
... is to examine corporate social responsibility (CSR) issues in the context of the hospitality industry and offer some avenues for future research. The paper reviews several domains of CSR and takes stock of some exemplar research from hospitality management pertaining to each domain. Particular note...
Journal Articles
The impacts of corporate social responsibility on organization citizenship behavior and task performance in hospitality: A sequential mediation model
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International Journal of Contemporary Hospitality Management (2019) 31 (6): 2582–2598.
Published: 13 February 2019
... to explore the impacts of corporate social responsibility (CSR) on employee organizational citizenship behavior (OCB) and task performance in hospitality. The existing research emphasizes the effects of CSR on organizational performance at a macro level. There is a need to explore social responsibility...
Journal Articles
Motivations of undertaking CSR initiatives by independent hotels: a holistic approach
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International Journal of Contemporary Hospitality Management (2019) 31 (6): 2468–2487.
Published: 12 February 2019
... The purpose of this study is to explore how senior managers of independent hotels perceive the notion of corporate social responsibility (CSR) through a holistic analysis of motivations of undertaking both social and environmental initiatives. This study conducts qualitative interviews with 22...
Journal Articles
Scoping irresponsible behaviour in hospitality and tourism: widening the perspective of CSR
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International Journal of Contemporary Hospitality Management (2019) 31 (6): 2526–2543.
Published: 12 February 2019
... et al., 2017). As Buckley (2012 , p. 532) argues, “private-sector approaches to sustainability such as self-regulation, corporate social responsibility […] have been promoted widely, but proved largely ineffective”. “Responsible tourism” is invoked as a leitmotif for ethical tourism...
Journal Articles
Determinants of corporate social responsibility (CSR) attitudes: perspective of travel and tourism managers at world heritage sites
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International Journal of Contemporary Hospitality Management (2019) 31 (6): 2253–2269.
Published: 12 February 2019
...Christina Geng-qing Chi; Chaozhi Zhang; Yuanyuan Liu Corporate social responsibility Heritage tourism Heritage responsibility Heritage value Place attachment 15 03 2018 13 08 2018 13 09 2018 01 11 2018 © Emerald Publishing Limited 2019 Emerald Publishing...
Journal Articles
Corporate social responsibility in tourism as a tool for sustainable development: An evaluation from a community perspective
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International Journal of Contemporary Hospitality Management (2019) 31 (6): 2358–2375.
Published: 08 February 2019
...Burcin Hatipoglu; Bengi Ertuna; Duygu Salman This study aims to identify factors that explain how corporate social responsibility (CSR) programs that are developed for the tourism industry create shared value for society. Previous theoretical underpinnings have noted a business-oriented approach...
Journal Articles
Corporate social responsibility in hotels: a stakeholder approach
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International Journal of Contemporary Hospitality Management (2019) 31 (6): 2297–2320.
Published: 29 November 2018
... that will be of interest to both academics and practitioners. Hotels Corporate social responsibility Stakeholder theory Semi-structured interviews with 54 managers from several sectors of the Cyprus tourism industry were undertaken using purposive sampling. There is a dominance of supply-chain...
Journal Articles
Strategic CSR for airlines: does materiality matter?
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International Journal of Contemporary Hospitality Management (2018) 30 (12): 3592–3608.
Published: 31 October 2018
...)material CSR and firm performance. CSR Corporate social responsibility Sustainability Materiality Airline industry Airline type Economic conditions The lack of public trust in many businesses, especially large corporations, is not surprising. A survey conducted by PricewaterhouseCoopers...
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