... to investigate the association between harmonious passion and procrastination at the intra- and interpersonal levels. Design/methodology/approach This study used a two-wave multisource questionnaire survey to acquire 256 cases nested in 128 coworker dyads from two hotels in Shanghai. Multilevel analysis...

... of the link between shared leadership and hotel employees’ proactive customer service performance (PCSP) by investigating employees’ harmonious passion as a mediator and employees’ traditionality as a moderator. The hypotheses were tested using hierarchical linear modeling based on multilevel data from...

... of harmonious passion as a mechanism that can channel HR flexibility into innovative work behavior and the interactive effect of promotion focus and HR flexibility on fostering harmonious passion and, in turn, innovative work behavior. This inquiry advances the strand of research on the HR management...

... Drawing from self-determination theory, this study aims to examine the effect of leader humor on frontline hospitality employees’ service performance and proactive customer service performance (PCSP) via harmonious passion (HP) for work with employee neuroticism as the moderating mechanism...

... Harmonious passion Playfulness Actual self-congruence Obsessive passion The tourism and hospitality industry has been expanding over the past decade. The current global tourism and hospitality sector requires a strong and positive brand to mark the differences among competitors. Consequently...

... performance (PCSP) by focusing on the sequential mediating roles of harmonious passion and customer orientation and the moderating role of others’ approval of contingent self-esteem. This study uses structural equation modeling with the four-wave data collected from eight Chinese hotels...