... Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Critical reflection Artificial intelligence Generative AI Human resource management Information technology Employee lifecycle Artificial intelligence (AI) has long been a part of technological evolution...

...Asad Mohsin; Ana Brochado; Helena Rodrigues Hotel industry Human resource management Intention to leave Staff turnover Staff loyalty Hospitality Staff turnover has been a major challenge for luxury hotels for decades. Denvir and McMahon (1992 , p. 143) define this turnover...

... situation in the H&T industry by offering original ideas and calling for a broader and more in-depth discussion among all H&T stakeholders. Economy Human resource management Talent management Curriculum design Labor shortage Post pandemic Highlights Increasingly demanding work...

... of the HPWS research in the tourism and hospitality sector, contrary to the so-far research in the generic human resource management (HRM) literature. Hence, recommendations and suggestions are provided for advancing the HPWS research in the particular sector, including the need for more advanced conceptual...

... Using the Delphi technique, this paper aims to investigate how human resource experts perceive service robots will impact leadership and human resource management in the hospitality industry. A three-stage Delphi study with hotel industry human resource experts was conducted to identify the key...

...Annie Ko; Andrew Chan; Simon C.K. Wong Organizational behaviour Human resource management Corporate social responsibility Scale development Dimensionality of perceived corporate social responsibility Hotel employees’ perceptions Despite the proliferation of CSR research that focuses...

... Human resource management Coworker harassment Customer harassment Despite decades of legal precedents and investment in training, sexual harassment continues to be a problem for the hospitality industry, both domestically (Ineson et al., 2013 ; Kensbock et al., 2015...

... status distinctions and barriers, extensive sharing of financial and performance information. (p. 96) Strategic management HR Human resource management High-performance work practices Hospitality HPWP There is general agreement among researchers that “the methods used...

... of these relationships. Data gathered from frontline hotel employees in Northern Cyprus in two time periods with a time lag of two weeks were used to test the relationships. Internal marketing Hotel management Human resource management Frontline employees (FLEs) serve as a critical link between...

... measurement Human resource management Hotel industry Labour utilization Human resources within a tourist hotel primarily consist of manual and non-manual labor. Manual labor represents low-skilled employees, such as cleaners, receptionists, luggage porters, waiters and kitchen helpers, working...

...Juan M. Madera; Mary Dawson; Priyanko Guchait; Amanda Mapel Belarmino Organizations in the hospitality and tourism industry face a complex and competitive environment wherein human resource management (HRM) plays a critical role in their success and, therefore, survival. Unlike most other...

... known as Millennials, Nexters and Echo Boomers (Parry and Urwin, 2011). These young employees own distinctive generational characteristics and values (Chen and Choi, 2008 ; Park and Gursoy, 2012), which influence the requirements for all human resource management aspects, such as training, rewards...

... and FWC in the effects of workload and various resources of social support on job stress. Hospitality management Human resource management Job stress Family-friendly policies Specific work–family social support WFC FWC Second, few studies have examined the mediating role of WFC and FWC...

.... (2011), “ Promoting innovation in hospitality companies through human resource management practices ”, International Journal of Hospitality Management , Vol. 30 No. 4 , pp. 812 - 818 . Chen , K.-H. , Chang , F.-H. and Wu , C. (2013), “ Investigating the wellness tourism factors...

.... Hospitality management Human resource management Complexity theory Frontline Happiness Hotel and catering management Warr (2007) and Fisher (2010) emphasize three principal domains of happiness: context-free or a person’s chronic state of happiness (Hellen and Sääksjärvi, 2011...

... examine the reality of the hospitality image and the industry’s characteristics. Margaret Deery can be contacted at: marg.deery@canberra.edu.au © Emerald Group Publishing Limited 2015 Retention Framework Work-life balance Human resource management Talent management Retention...

... at: osman.karatepe@emu.edu.tr © Emerald Group Publishing Limited 2015 Internal marketing Hotel management Human resource management Cameroon Emotional exhaustion Extra-role customer service Hotel employees Organizational support Personal resources Turnover intentions Many hospitality...

...Catherine Cheung; Haiyan Kong; Haiyan Song Purpose – This paper aims to understand employees’ perceptions of human resources management functions and how these affect brand performance, and the indirect influence of human resources management functions when mediated by job satisfaction in branded...

... of the subject. Financial management Human resource management Risk management Accounting Interdisciplinary research Behavioral finance Finance Finance/accounting studies Marketing-finance interface Hospitality finance/accounting (HFA) research has developed rapidly since the mid-1990s...

... with project management, service-management, and decision-making teams to increase the generalizability of SMM and TMS theories (e.g. Chou et al., 2008). Human resource management Service quality Personality Team/shared cognition Team/shared mental models Transactive memory Teamwork...