...Gyehee Lee; Osman M. Karatepe; Jieun Kim; Victor Oluwafemi Olorunsola; Taegoo Terry Kim Purpose This paper aimed to propose a research model that investigated job satisfaction (JSAT) and affective organizational commitment (AOC) as the serial mediators linking intercultural sensitivity...

... related tourism closures. Our research model is presented in Figure 1 that captures how TFL as a contingent leadership style influences employee perceptions of EC and HRM cost-retrenchment, leading to employee job outcomes, operationalized as job satisfaction and trust in the organization. These job...

... theoretical and managerial implications to maximize the effectiveness of CSR initiatives and maximize frontline employees’ job performance in the hospitality industry. Corporate social responsibility CSR Empathy Affect Well-being Job satisfaction Job performance Frontline employee ©...

... impact on job satisfaction and organisational justice in the UK, which contrasts with results in the other three countries. The study findings also show that distributive justice has a significant relationship with the intention to leave in the USA and the UK (Anglo cluster), whereas no specific...

...Alireza Nazarian; Rezvan Velayati; Pantea Foroudi; Dilini Edirisinghe; Peter Atkinson GLOBE Loyalty Job satisfaction Organizational justice Organizational citizenship behaviour The national cultures in which organizations are located exert organizational impacts, which are often...

...Belal Albashiti; Zeeshan Hamid; Mohammed Aboramadan Purpose Building on conservation of resources theory and unfolding theory of turnover, this paper aims to propose a model of the effects of despotic leadership on employees’ job satisfaction and turnover intention in the hospitality industry...

...Nur Hidayah Che Ahmat; Susan Wohlsdorf Arendt; Daniel Wayne Russell Purpose This study aims to generate novel insights about minimum wage policy implementation through a joint assessment of the mediating roles of work motivation, work engagement and job satisfaction in predicting outcomes...

...Saehya Ann; Shane C. Blum Purpose This study aims to use Herzberg’s two-factor theory and attempted to discover, which motivational factors are the best predictors of senior employees’ job satisfaction and dissatisfaction and turnover intentions. The study also verified the two-factor theory’s...

... in this paper. Findings Self-verification striving was positively and directly related to job performance as well as two out of three forms of emotional labor (i.e. the expression of naturally felt emotions and deep acting). Self-verification striving also indirectly related to job satisfaction through...

...Hsi-Tien Chen; Chih-Hung Wang Purpose This study examines the relationships among workplace incivility, job satisfaction and turnover intention for tourist hotel chefs. Furthermore, emotional intelligence is taken as the moderating variable on the relationships between workplace incivility and job...

... of this paper is to develop a validated food safety whistle-blowing scale and examine how training influences food handlers’ whistle-blowing, the mediating roles of job satisfaction and food safety self-efficacy and the moderating roles of organization type and gender. Most existing literature in OCB...

... rights only Organizational factors Job satisfaction Individual factors Psychological factors Hospitality and tourism Determinants and outcomes Social and family factors The hospitality industry is part of the service industry, and most of its services are mainly provided...

... Licensed re-use rights only This study aims to examine the effects of employee voice (EV) and team-member exchange (TMX) on employee job satisfaction (EJS) and affective commitment to an organization among Gen Y employees of hotel companies in the USA and China. Using a Qualtrics panel...

...Diego Bufquin; Robin DiPietro; Marissa Orlowski; Charles Partlow Purpose This paper aims to examine the effects of restaurant managers’ warmth and competence on employees’ turnover intentions mediated by job satisfaction and organizational commitment. The study aims to enhance existing literature...

...Hyeli (Lina) Kim; Eunju Woo; Muzaffer Uysal; Nakyung Kwon Purpose The purpose of this study is to examine hotel industry employees’ perceptions of corporate social responsibility (CSR) and the influence of these perceptions on their quality of working life (QWL), job satisfaction and overall...

... with the organization is positively associated with job satisfaction. Research limitations/implications Employees’ job crafting has positive consequences for a company by enhancing employees’ fit with the organization, resulting in increased job satisfaction. Thus, organizations need to show how much...

... is to examine differences of the perceived internal marketing practices (IMP), job satisfaction (JS), organizational commitment (OC) and turnover intention (TI) between full- and part-time employees and to incorporate employment status as a moderator in the restaurant employee turnover model. The target...

...MiRan Kim; Laee Choi; Bonnie J. Knutson; Carl P. Borchgrevink Purpose This study aims to examine the relationships among leader–member exchange (LMX), employee voice, team–member exchange (TMX), employee job satisfaction and employee commitment to customer service (ECCS) across the USA and Chinese...

... research approach incorporates three different levels of analysis: employees’ job satisfaction and service performance; manager’s EI and support; and) restaurant unit level service under pressure. Data were collected from wait staff employed in full-service restaurants in the southeastern region of the USA...

... © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Working conditions Job satisfaction Workplace bullying Labor discrimination Workplace safety In the contemporary working environment, human resource management (HRM) represents the most...