.... Findings The results reveal a three-factor structure that largely corresponds to the proposed dimensions. The final scale showed strong reliability and validity, including nomological validity for loyalty and word of mouth. Practical implications The CFQ scale provides hospitality managers...

... restaurants is significantly lacking. As a result, little is known about customers’ cognitive responses toward nostalgia-themed restaurant stimuli and their influences on customer loyalty behavior. Thus, grounded in an extended stimulus-organism-response model, this study aims to examine the role of nostalgia...

...Paulo Rita; Maria Teresa Borges-Tiago; Joana Caetano Purpose The hospitality industry values segmentation and loyalty programs (LPs), but there is limited research on new methods for segmenting loyalty program members, so managers often rely on conventional techniques. This study aims to use big...

...-analyze the moderating roles of Hofstede’s four cultural values in the antecedent–tourist loyalty link. Based on 35 independent studies, a meta-regression was conducted to determine whether the heterogeneity of 11 antecedent–tourist loyalty relationships could be explained by four dimensions...

...Frank Badu-Baiden; Seongseop (Sam) Kim; Honggen Xiao; Jungkeun Kim Purpose This study aims to test a new model by examining the influence of memorable local food consumption experiences (MLFCEs) on international diners’ affective states, well-being and attitudinal loyalty. Local food tasting...

...Alireza Nazarian; Rezvan Velayati; Pantea Foroudi; Dilini Edirisinghe; Peter Atkinson GLOBE Loyalty Job satisfaction Organizational justice Organizational citizenship behaviour The national cultures in which organizations are located exert organizational impacts, which are often...

... factors, together with affective factors, may induce app loyalty and how brand viscosity moderates such effects. Design/methodology/approach The authors conducted an online survey to collect data and received a total of 268 valid responses. This study splits the data into two groups (brand viscosity...

...Ady Milman; Asli Tasci; Tingting(Christina) Zhang Purpose This paper aims to explore theme park visitors’ attitudes toward interacting with robots and investigated the qualities and functions of robotic servers and their influence on customers’ loyalty. A structural equation modeling approach...

... as concatenated (and not simultaneous) antecedents of consumer satisfaction and loyalty (Objective 2). After this introduction, the paper continues with a conceptual framework that reviews how value has a dynamic nature, Holbrook’s (1999) conceptual proposal, intrinsic dimensions of value and presentation...

... to examine the observing customer’s reactions, namely, gratitude, loyalty to the employee and tipping intention while observing other customer incivility during another customer service failure and the frontline employee’s emotional labor strategy. A 2 (emotional labor strategy: deep acting vs surface...

... their perceptions of brand authenticity. Finally, there are no studies that examine how hospitality brand perceptions affect consumer involvement with CGA and long-term relational benefits, operationalized as loyalty and trust (Grissemann and Stockburger-Sauer, 2012 ; Lawrence et al., 2013...

...Girish Prayag; Sameer Hosany; Babak Taheri; Erdogan Haktan Ekiz Purpose This study examines the mediating effects of relationship quality (RQ) on the relationship between six antecedents and loyalty and the moderating effects of gender on these relationships. Design/methodology/approach Data...

...Heesup Han; Kiattipoom Kiatkawsin; Wansoo Kim However, the relationships among these variables frequently show large variability (Boichuk and Menguc, 2013), which imply that the associations are not as straightforward as they may seem. This variability stresses the possibility that one’s loyalty...

...Medet Yolal; Christina Geng-Qing Chi; Ossi Pesämaa Purpose The purpose of this study is to examine the factors that are likely to influence the loyalty behavior of first-time and repeat visitors to all-inclusive resorts. Design/methodology/approach Data were collected from first-time...

... This paper aims to examine the relationship between self-image of women travelers, accommodation preferences and the post-consumption behaviors of satisfaction and loyalty. The results provide hoteliers with significant insights into women’s accommodation preferences and identify opportunities...

...Kuo‐Chien Chang Purpose This study attempts to investigate the causal relationships between perceived trust, perceived value, customer satisfaction, and corporate reputation to understand how customer perceptions evolve into customer loyalty in the restaurant sector. Design/methodology/approach...