... in response to customer incivility and how these configurations relate to well-being and service performance. Design/methodology/approach Drawing on the Transactional Model of Stress and Coping and Conservation of Resources theory, two studies used latent profile analysis. Study 1 identified coping...

... performance. The model also examines whether leader-follower value congruence (LFVC) moderates the aforementioned mediating linkages. Design/methodology/approach Data were collected from hotel managerial employees in two waves and their superiors in Pakistan. The hypotheses were gauged via macro PROCESS...

... knowledge management/internationalization/organizational ambidexterity and performance in the context of Spanish hotel chains. More specifically, we aim to answer the following questions: Q1. Does the implementation of knowledge management processes influence the degree...

... studies that have used multiple regression analysis or structural equation modeling, this study adopts impact-range performance analysis (IRPA) and impact asymmetry analysis (IAA). A total of 336 questionnaires were used in the data analyses. Factor analysis generates five domains of experience...

...’ knowledge, there are no empirical studies jointly analyzing the drivers of internalization, the relationship between the dimensions of internalization and their effects on different dimensions of results (customers, employees and society) in hotels. Performance SEM Drivers Internalization Quality...

.... Is organizational culture a mediating variable in the relationship between HPWSs and OA? RQ4. Does OA contribute to organizational performance? These questions identify important managerial problems facing hotels in carrying out continuous innovation and balancing exploration and exploitation...

...Ruggero Sainaghi; Rodolfo Baggio; Paul Phillips; Aurelio G. Mauri Performance Hotel Cross-citation analysis Network cluster analysis Hotel performance and competitive advantage has been gaining increasing momentum within the academic literature (Leonidou et al., 2013). Hotel...

...Ying Chen Lo; Chin-Yi Fang Purpose This study aims to develop a performance evaluation model for Facebook (FB) marketing campaigns (FBMCs) for a franchised hotel, distinguish four quadrants based on efficiency and customer attention and suggest improvements for inefficient FBMCs based on the slack...

...Fabio La Rosa; Francesca Bernini Purpose This study aims to explore how the economic recession and some corporate governance (CG) provisions can affect the performance of Italian gambling small and medium-sized enterprises (SMEs) across different business segments. Design/methodology/approach...

...Hongwei Liu; Henry Tsai; Jie Wu The research results are limited by data quality and the variables included in the models. The study helps hotel practitioners in the PRD better assess their cost-efficiency performance by considering regional differences and operational parameters so...

...Min-Seong Kim; Brijesh Thapa; Stephen Holland There is a paucity of research on the effects of environmental marketing and innovation on corporate performance in the foodservice industry. The findings provide greater insights into the impacts of CSR, environmental marketing and innovation...

...Rubén Lado-Sestayo; Milagros Vivel-Búa; Luis Otero-González Purpose This paper aims to study the determinants of hotel performance, especially the role of location, in the Spanish hotel market. Design/methodology/approach The sample is composed of 1,034 hotels located in 97 tourist...

... of organizational commitment (i.e. continuous and affective). Corporate philanthropy, in turn, positively relates to organizational commitment dimensions as well as financial and non-financial performance. Affective and continuous commitments lead to improvements in both financial and non-financial performance...

...Tomás F. Espino-Rodríguez; Juan Carlos Ramírez-Fierro A model was developed that analyzes the relationship between competitive advantage and outsourcing and how the relationship between competitive advantage and activity performance is affected by whether an activity is outsourced...

... of hypotheses about the performance effects of LISA statistics for a sample of upscale urban hotels. Two significantly distinct types of clusters are identified: dense “cold spots” or clusters containing many low-priced hotels and quiet “hot spots” or clusters only containing a few high-priced hotels...

... only The paper shows the relevance of following strategies addressed at increasing the customers’ recommendations in the main social media or virtual travel agencies, as a mechanism to reduce tourism and hospitality organizations’ traditional weaknesses and increase their long-term performance...

... with their highly competitive approach to education (Baumann and Winzar, 2016), and yet, global rankings of economic indicators rank them behind Western economies. How can this anomaly be explained? It could be that Asian workers’ performance at the micro level exceeds that of the West...

... This paper aims to examine work engagement as a mediator of the effects of selective staffing, job security, teamwork and career opportunities as the indicators of high-performance work practices on absence intentions, service recovery and creative performances. Data came from 287 frontline employee...

...Chung-Jen Wang This paper aims to integrate leader–member exchange (LMX), creativity and performance research and to develop a model to investigate the relationships among LMX, task motivation, creativity and performance in the hospitality industry. Structural equation modeling (SEM...

...Anoop Patiar; Ying Wang Data were collected by surveying DMs in four- and five-star hotels. The survey instrument included measures of comprehensive sustainable performance, TLS and OC adapted from the literature. The data were analyzed through factor analysis and regression with a resampling...