... purchase intention, by testing two parallel models in the restaurant industry using the cognition-affect-behavior (C-A-B) paradigm. Design/methodology/approach This study adopted a within-subjects research design, using an online survey featuring realistic greenwashing and greenhushing scenarios...

...Hyunsu Kim; Sungwoo Choi; Hyejo Hailey Shin Purpose Artificial intelligence (AI) is increasingly involved in idea generation and production processes. To understand AI’s pivotal roles in the back-of-house operations of restaurants, this study aims to examine the effects of AI involvement in recipe...

...Jun Liu; Sike Hu; Fuad Mehraliyev; Haiyue Zhou; Yunyun Yu; Luyu Yang Purpose This study aims to establish a model for rapid and accurate emotion recognition in restaurant online reviews, thus advancing the literature and providing practical insights into electronic word-of-mouth management...

... to articulate – through the prism of institutional theory – how restaurant crowdfunding (CF) success is affected by socioeconomic prosperity according to entrepreneurs’ race and geographic area. The current study analyzed 2,008 restaurant CF projects launched in the USA through the Kickstarter platform...

... the measurement model. Structural equation model was used to test the research hypotheses based on data gathered in Turkey from restaurant employees in Mersin Marina selected by convenience sampling. Data set that consists of 239 questionnaires was subjected to CFA. Findings The findings show that negative...

...Yao-Chin Wang; Avraam Papastathopoulos Purpose With the trend of adopting and studying artificial intelligence (AI) service robots at restaurants, the authors’ understanding of how customers perceive robots differently across restaurant segments remains limited. Therefore, building upon expectancy...

... of ethical climate on work–family enrichment in the restaurant industry, which is one of the most vulnerable sectors affected by global crises such as the COVID-19 pandemic. The mediating effects of psychological attachment and psychological capital and the moderating effects of job autonomy were also...

...Saddam Abdullah; Philippe Van Cauwenberge; Heidi Vander Bauwhede; Peter O'Connor Due to the format of the financial reports of small and medium-sized enterprises (SMEs), data on turnover and cost of materials/services was not available for most restaurants in the sample, limiting our...

... Despite a significant focus on customer evaluation and sentiment analysis, limited attention has been paid to discrete emotional perspective in terms of the emotionality used in text. This paper aims to extend the general-sentiment dictionary in Chinese to a restaurant-domain-specific dictionary...

...IpKin Anthony Wong; Jingwen Huang; Zhiwei (CJ) Lin; Haoyue Jiao Purpose Have you been to a smart restaurant, and how were its services? A common limitation of hospitality studies stems from the lack of research on how service quality is shaped within smart technology. This study aims to fill...

...Yun (Yvonne) Yang; Yoon Koh Purpose In 2020, the COVID-19 pandemic had a devastating impact on global health care and the economy. The restaurant industry has been especially hit hard by the statewide “stay-at-home” orders. To get back on track, many of these businesses need capital. A new...

...Arman Akhoondnejad; Christopher Rosin; Charles Brennan Purpose Considering the importance of involvement in experience, this paper aims to understand what factors lead to enduring involvement and how this type of involvement influences the food experience of tourists in the restaurant context...

... competition between businesses in the sharing economy and the conventional hospitality industry, this study aims to compare consumers’ private social dining and restaurant dining experiences. In-depth interviews with 29 private social diners were conducted to yield 10 dining experiential domains, which...

... to the online context. Hengyun Li can be contacted at: neilhengyun.li@polyu.edu.hk 25 03 2020 26 07 2020 25 09 2020 25 09 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Restaurant Customers’ emotional response...

... model was formulated and empirically assessed. Survey data were collected from customers of casual dining franchise restaurants in Korea. Data analysis consisted of frequency analysis, reliability analysis, confirmatory factor analysis, correlation analysis and structural equation modeling...

...EunHa Jeong; SooCheong (Shawn) Jang Purpose This study aims to examine the effects of self-image congruities (i.e. the match between the image of a product or brand and a customer’s image of themselves) as an affective psychological process in the context of a restaurant setting. The study...

... and offline purchase intentions. It is important for restaurants’ social networking sites (SNSs) to provide a flow experience because it encourages positive brand responses and attracts consumers. However, there is a paucity of research on SNS flow experience in the restaurant industry, and more...

... Emerald Publishing Limited Licensed re-use rights only H2. The receipt of negative online reviews is uniquely and positively associated with anger responses in restaurant personnel. In addition to immediate and often intense emotions like anger, the receipt of multiple NORs...

...Ahmet Bulent Ozturk; Anil Bilgihan; Saba Salehi-Esfahani; Nan Hua This study aims to examine factors affecting restaurant customers’ intention to use near field communication (NFC)-based mobile payment (MP) technology. More specifically, based on the valence theory, this paper examined...

...Bonnie Farber Canziani; Barbara Almanza; Robert E. Frash, Jr; Merrick J. McKeig; Caitlin Sullivan-Reid Recommendations are offered to optimize the use of restaurant classification so that the content of empirical studies may be more effectively accessed, digested and compared, thereby...