...Yi Li; Yaping Chang; You Li Purpose This study aims to explore the impact and mechanism of service robots in restaurants on consumers’ unhealthy food choices. Design/methodology/approach Four experiments based on restaurant scenarios verify the impact of robot services on consumers’ unhealthy...

... on omni-channel restaurant satisfaction which then led to increased intentions to dine in at physical restaurants. Practical implications Results suggest that engaging SMMA and O2O-FDS builds trust and encourages in-person visits. Originality/value Results from this study build upon the literature...

...Cynthia Mejia; Katherine Wilson Purpose The purpose of this study was to examine the global perceptions of social equity in the fine dining business model as a result of the surprise announcement for the 2024 planned closure of the Michelin three-star restaurant, Noma. Design/methodology...

...Mohamed A. Khashan; Mohamed M. Elsotouhy; Mariam Ashraf Aziz; Thamir Hamad Alasker; Mohamed A. Ghonim Purpose The proliferation of the coronavirus disease (COVID-19) has threatened the service industry, especially the restaurant sector, requiring innovative ways to help restaurants overcome...

... at and experiences with other organizations (Bruque et al., 2016). Next, we answer these research questions by using a qualitative, in-depth evaluation of talent management practices used for seasonal, fixed-term, talented workers in the restaurant sector, and we develop a conceptual model about how...

... literature review Hotels Food service Logistics Restaurants Hospitality The hospitality and tourism (H&T) industries are influenced by the diffusion of smart technologies and digital transformation (Pencarelli, 2020). Buhalis et al. (2019) stated that advanced technologies...

... Trustworthiness of online reviews Price discounts Mixed coupons Restaurants Prior hospitality studies have reviewed review trustworthiness and perceived price as predictors of restaurant selection. However, the impacts of these two factors may vary by sales promotion and customer types. This study aims...

... consumption context of restaurants has, however, not kept pace with market reality. This study aims to examine how product involvement, knowledge, opinion leadership-seeking, risk perception, information processing and their interactions affect consumption of CB by consumers in the situational context...

... in the restaurant context. It empirically examines the guest perception of value facilitation by service robots and its impact on guest value co-creation and advocacy intentions. It also investigates the moderating role of interaction comfort in the relationship between service robot value facilitation and guest...

..., this critical review presents a holistic idea of the focus of the prior studies and what should be highlighted in future studies. Leadership styles Systematic literature review Hospitality Hotels Restaurants Leadership is a concept that has been studied extensively in organizational...

...Reyes Gonzalez; Jose Gasco; Juan Llopis Purpose Information and communication technologies (ICTs) are a key player in the food services and restaurants sector; thus, the aim of this work consists in studying the previous research on ICTs in food services and restaurants in the context of tourism...

... 2021 Emerald Publishing Limited Licensed re-use rights only Restaurants COVID-19 Consumer approach intentions Consumer perceived threat Employee safety compliance Other-consumer safety compliance The current COVID-19 pandemic has had a huge impact on social interactions across...

.... In this model, the authors theorize psychological distress to play an intervening role among the aforesaid linkages. Design/methodology/approach The data were collected in three-waves from 212 employees working in Palestinian restaurants. A covariance-based matrix in structural equation modeling was used...

...Ananya Bhattacharya; Ambika Zutshi; Ali Bavik Purpose This paper aims to propose a “Four-F (finding facts, fostering alternates, fulfilling implementation and feasibility testing)” action plan to global food service businesses (FSB) such as restaurants (dine-in/take away) to build resilience...

...Karen Byrd; Alei Fan; EunSol Her; Yiran Liu; Barbara Almanza; Stephen Leitch Most hospitality service robot research is conducted in general service or hotel settings (Belanche et al., 2020a ; Choi et al., 2020 ; Shin and Jeong, 2020). The few studies in the restaurant...

...Tony J. Kim; Barbara Almanza; Jing Ma; Haeik Park; Sheryl F. Kline Restaurants Perception Sanitation Cleanliness COVID-19 ATP testing Sanitization means the application of cumulative heat or chemicals on cleaned food-contact surfaces that, when evaluated for efficacy, is sufficient...

... restaurant entrepreneurs creating projects on crowdfunding sites are restaurant experts, they are not necessarily professional marketers. Restaurant entrepreneurs can, in other words, face significant challenges. Adding complexity to the scene is the fact that crowdfunders are small investors. As the size...

... and therefore respond negatively. Tipping within the foodservice industry has traditionally been reserved for full-service restaurants. However, there is a growing trend of tip requests at limited-service restaurants, where tipping occurs prior to consuming the product. This research aims to examine...

... research lacunae; and retain parsimony. © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only The recent development of online food delivery systems (OFDS) consolidated the restaurant industry’s representation in the electronic distribution landscape...

...María Eugenia Rodríguez-López; Salvador del Barrio-García; Juan Miguel Alcántara-Pilar María Eugenia Rodríguez-López can be contacted at: eugeniarodriguez@ugr.es It was found that the level of authenticity perceived by the restaurant visitor during the gastronomic experience...