... in customer experience, employees’ perceptions, organizational strategy and external environmental contexts. Challenges and opportunities for future research will then be discussed. Figure 1 illustrates the framework of this review. Figure 1. Review framework Advancements in deep learning...

... of coopetition as a higher-order construct in a two-stage partial least squares model. In the second stage, the higher-order construct was linked to perceived hotel performance and the respondents’ RevPAR index. So why do firms decide to adopt coopetition strategies? Ritala (2012) outlines three...

...Jihee Choi; Soobin Seo The findings have significant implications for both academics and practitioners in terms of developing effective response strategies for counteracting brand rumors. Given the frequency of brand rumors in the restaurant industry and their serious negative impacts...

.../approach – The restaurants were personally surveyed to discern the importance of proactive and reactive strategies for the organization. The resulting two organizational effects – cost cutting and the development of dynamic capabilities – were tested for their influence on competitive advantage...

... importance of environmental issues in multiple areas of hospitality and tourism firms, including corporate strategy (new green business and implications of the environmental issues on the attractiveness of traditional tourism activities), competitive business strategy (differentiation and reduction of costs...

... changing customer needs and competitors’ moves. Originality/value – This study offers insights into the relationship between strategy and entrepreneurship in the context of small hospitality businesses. In particular, it develops an understanding about the factors that stimulate small hospitality...

...Robert J. Harrington; Prakash K. Chathoth; Michael Ottenbacher; Levent Altinay Purpose – The purpose of this study is to review the hospitality and tourism strategy literature to identify trends related to key topical areas of research. The study objectives include identifying hospitality...

...Tahir Sufi; Howard Lyons In the strategic management literature mission statements are said to be an inseparable part of corporate strategy. It has been argued that they have an impact on the performance of the organization, yet the evidence is unclear. This study is an investigation...

... Human resource management Strategy Motivation Empowerment Human resource management (HRM) has received an ever‐increasing amount of attention from academics and practitioners over the past two decades. Models distinguishing between personnel management and strategic human resource management...

... to schedule this unique workforce towards achieving the distinctive objectives of each attraction’s organisational mission. © MCB UP Limited 2002 Human resource management Employee development Strategy Tourism The Scottish visitor attraction sector is a critical component of marketing...

... levels of remuneration. The outcomes of functional flexibility for stakeholders are also explored. © MCB UP Limited 2002 Human resource management Strategy Hotels Stakeholders It would be easy to assume that the most difficult aspect of introducing functional flexibility...

... is the creation of a future‐oriented system that contains a balance of environmental and internal configuration. Particularly in times of accelerated environmental changes and turbulent markets, a mutual agreement on strategy and organizational structure is necessary (Ansoff et al., 1976). This approach...

...Levent Altinay; Angela Roper Reports on the role and importance of development directors in implementing the expansion strategy of an international hotel group. Discusses the methodology utilised and reflects on a set of findings, which are part of an ongoing wider research project. Discusses two...

...Wei Peng; David Litteljohn Over the last decade, organisational communication has attracted growing academic interest. Focuses on organisational communication within multi‐unit organisations in order to understand better the strategy implementation process from a communication perspective. Three...

... this approach, many socio‐economic, and environmental problems will emerge as an obstacle to implementing the principles of development as stated at the outset of this article. © MCB UP Limited 2001 Tourism Development Planning Developing countries Turkey Strategy During the post...

...”. A qualitative research strategy was followed and a case study approach was adopted for this study. This was because only qualitative research methods believed to be the most appropriate and sensitive enough to allow the detailed analysis of complex change cases (Cassell and Symon, 1994). Access was facilitated...

... of HRM in the service sector is found. © MCB UP Limited 2000 Human resource management Organisational performance Strategy Service quality Hospitality industry It was therefore determined at the outset that the critical area of organisational competency is “customer service...

...Xavier Font; Tor E. Ahjem This article introduces the ethical reasons for tourist destinations to follow market‐led or supply‐oriented strategies when developing tourism as an economic option. Economic, environmental and social issues will be used to exemplify the consequences of either pure...

... identification and for strategy and decision‐making purposes. © MCB UP Limited 1997 A somewhat different perspective on franchising within the hospitality industry is presented by Hing (1996). From her view‐point, franchising is becoming increasingly prevalent in many Western economies, particularly...

... environment necessary for creation of effective linkages between tourism and hospitality, on the one hand, and education, training and development on the other. Hospitality industry Human resource management Policy Strategy Tourism Training The local study, based on the Castilla‐La Mancha...