... 04 03 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Artificial intelligence Hospitality Tourism Service delivery Service creation Organizational behavior Strategy Artificial intelligence (AI) involves machines performing...

... industry at the firm level. Hotels Strategy Coopetition Market performance The strategic management concepts of competition and alliances have been extensively investigated (Chen, 1996 ; Das and Teng, 2000 ; Okumus et al., 2019). Competition often dictates the structure...

...Jihee Choi; Soobin Seo It was found that the impact of brand rumors on consumer responses is more negative when the restaurant’s brand equity is low compared to when it is high. It was also found that a company's use of active response strategies is more effective in combating brand rumor than...

.../approach – The restaurants were personally surveyed to discern the importance of proactive and reactive strategies for the organization. The resulting two organizational effects – cost cutting and the development of dynamic capabilities – were tested for their influence on competitive advantage...

... importance of environmental issues in multiple areas of hospitality and tourism firms, including corporate strategy (new green business and implications of the environmental issues on the attractiveness of traditional tourism activities), competitive business strategy (differentiation and reduction of costs...

... changing customer needs and competitors’ moves. Originality/value – This study offers insights into the relationship between strategy and entrepreneurship in the context of small hospitality businesses. In particular, it develops an understanding about the factors that stimulate small hospitality...

...Robert J. Harrington; Prakash K. Chathoth; Michael Ottenbacher; Levent Altinay Purpose – The purpose of this study is to review the hospitality and tourism strategy literature to identify trends related to key topical areas of research. The study objectives include identifying hospitality...

...Tahir Sufi; Howard Lyons In the strategic management literature mission statements are said to be an inseparable part of corporate strategy. It has been argued that they have an impact on the performance of the organization, yet the evidence is unclear. This study is an investigation...

... to schedule this unique workforce towards achieving the distinctive objectives of each attraction’s organisational mission. Human resource management Employee development Strategy Tourism The Scottish visitor attraction sector is a critical component of marketing Scotland as a competitive tourism...

... levels of remuneration. The outcomes of functional flexibility for stakeholders are also explored. © MCB UP Limited 2002 Human resource management Strategy Hotels Stakeholders It would be easy to assume that the most difficult aspect of introducing functional flexibility...

... Human resource management Strategy Motivation Empowerment Human resource management (HRM) has received an ever‐increasing amount of attention from academics and practitioners over the past two decades. Models distinguishing between personnel management and strategic human resource management...

... made it all the more difficult to develop simple counter strategies (Hutschenreiter and Peneder, 1996). The entire European Alpine region includes parts of Italy, Germany, Austria, France, Slovenia, and Switzerland, as well as Liechtenstein. A total of 4.7 million guest beds and at least 370...

... Tourism Development Planning Developing countries Turkey Strategy During the post‐Second World War era, tourism demand has rapidly increased and tourism has become a world‐wide phenomenon. Not surprisingly, this post‐war boom has drawn the attention of many developing countries, and tourism...

...Levent Altinay; Angela Roper Reports on the role and importance of development directors in implementing the expansion strategy of an international hotel group. Discusses the methodology utilised and reflects on a set of findings, which are part of an ongoing wider research project. Discusses two...

...Wei Peng; David Litteljohn Over the last decade, organisational communication has attracted growing academic interest. Focuses on organisational communication within multi‐unit organisations in order to understand better the strategy implementation process from a communication perspective. Three...

... Strategy Implementation Hotels Hospitality industry Management Recent studies into future research areas in the strategic management field indicate that there is a lack of knowledge on strategy implementation and therefore, more research is essential into this important area of strategic...

... of guest service and by providing the highest amenity level of any hotel in Auckland (Emphasis in original). In short, a quality‐focused strategy was adopted, based on the repositioning of the hotel at the top of its category. The first phase of the strategy entailed a significant investment...

...Xavier Font; Tor E. Ahjem This article introduces the ethical reasons for tourist destinations to follow market‐led or supply‐oriented strategies when developing tourism as an economic option. Economic, environmental and social issues will be used to exemplify the consequences of either pure...

... identification and for strategy and decision‐making purposes. © MCB UP Limited 1997 In reviewing the academic journals five main themes were identified (Table I): Theme 1 ‐ research, strategy and organizational policy. Theme 2 ‐ current perspectives in human resource management. Theme 3...

..., and another which addresses the policy issues involved. © MCB UP Limited 1997 Hospitality industry Human resource management Policy Strategy Tourism Training The delivery of quality products and services, within international tourism and hospitality, reflects an increasing focus...