...Alex Arhin; Drew Martin Purpose While consumers laud luxury hotels for their sustainability efforts, tensions persist because of the perception that exceptional guest experiences are often crafted around environmentally harmful practices. These tensions require luxury hotels to empower employees...

... and analyzed data from 513 participants using partial least squares structural equation modeling. Findings Findings underscore the importance of transparent sustainability communication in fostering consumer trust and highlight the negative consequences of deceptive or understated environmental claims...

... to anticipate, absorb and adapt to challenges while maintaining core functions and sustaining growth (see Figure 1). H&T businesses with high adaptive capacity can respond swiftly to disruptions by building dynamic capabilities, reallocating resources, restructuring operations and leveraging innovation...

... strategies that effectively promote these foods. To address this gap, this research aims to investigate how different sustainability message appeals influence consumer responses to restaurants offering upcycled foods. Design/methodology/approach Drawing on marketplace morality and signaling theory, two...

... participation. Theoretically, the study extends the Theory of Consumption Values to digital sustainability environments, demonstrating how consumers infer multidimensional value from app-level attributes in circular food systems. Originality/value Unlike traditional donation-based models, these platforms...

... the traditional human resource management perspective. Design/methodology/approach This critical reflection paper critically reflects on the important issue of sustainable employment to provide critical pathways for advancing research in this field and provides directions for future research in hospitality...

.... premise, employees, customers and business – and illustrates the importance of this issue in the post-pandemic and broader sustainability context. Design/methodology/approach Based on a semi-systematic literature review, this study clusters a comprehensive body of research in two ways: first through...

... degrees) to drive social impact/change. Distinguishing between the structural and transformative changes, the impacts are framed within the context of the United Nations sustainable development goals. Findings A broader understanding of organization-level hospitality virtue can reshape both...

... stereotypes, manipulation and brutalization pertinent to AI utilization are elaborated. How AI should be properly used and managed ethically, responsibly and sustainably is suggested. Research limitations/implications Five fine-tuned principles for regulating AI use in hospitality and tourism are proposed...

...Marcella De Martino; Valentina Apicerni; Antonia Gravagnuolo Purpose This paper aims to critically analyse the circular economy (CE) models adopted in hospitality and tourism to tackle societal challenges in the current Anthropocene era, exploring the driving values and sustainability approaches...

... Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Green Sustainability Green brand authenticity Well-being Customer engagement Approach behaviors Environmental value Green behaviors Market-intelligent customers tend to readily choose green brands based...

... and the five pillars of sustainable development espoused by the United Nations 2030 Agenda are proposed to form the basis of future inquiry into the role of hospitality in society. Practical implications The HOST model provides a framework whereby stakeholders within and outside of the traditional contours...

...Ercan Sirakaya-Turk; Omid Oshriyeh; Ali Iskender; Haywantee Ramkissoon; Haylee Uecker Mercado Purpose This paper reports the results of research that examines the interrelationships between efficacy of sustainability values (SV) and pro-sustainable behaviors of potential tourists. A partially...

...Amit Sharma; Laure Saulais; Yidan Huang Purpose Strategies to promote more sustainable consumer choices have been gaining interest among tourism and hospitality scholars. In particular, behavioral economic theories of decision-making have gained popularity in the past decade, led by behavioral...

...Linchi Kwok; Michael S. Lin Purpose This study aims to assess green food packages’ role in sustaining a restaurant’s curbside pickup service on three stages of consumer experiences: choosing a restaurant, evaluating their experiences of a recent purchase and weighing their post-consumption...

...Sara Dolnicar; Csilla Demeter Purpose Recent reviews of field experiments aiming to entice tourists to behave in more environmentally sustainable ways conclude that attitudes – while the primary target – do not perform as well as expected. The purpose of this study is to analyse in detail when...

... footprint analysis Drivers Barriers Accommodation sector Hotel Hospitality Climate change Sustainability Australia Climate change represents one of the most critical challenges of our time. However, the global response has been slow, despite undeniable evidence of an ongoing increase...

... of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode CSR Peer-to-peer accommodation Airbnb Sustainability In sum, hospitality-related CSR research offers important insights highlighting the complexity of CSR in a multi-faceted industry like hospitality. Although...

... and a sustainability activity influence customer attitude toward a restaurant and the role of perceived credibility and green image. Design/methodology/approach Two experimental studies were conducted. Study 1 used a 2 food source (non-sustainable vs sustainable) × 2 color consistency (inconsistent vs consistent...

... a process building upon ritual ingredients to foster collective effervescence that resonates with a sense of oneness, ultimately sustaining temporary emotional energy through ritual outcomes (Wood, 2020). Importantly, interaction rituals, as Wu et al. (2021) elaborate, are practices that induce...