... of interest. 22 12 2024 11 05 2025 19 06 2025 21 06 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Artificial intelligence Chatbot Technology Behavioral reasoning theory fsQCA Artificial intelligence (AI...

... humanized perspective to experience research and management is deemed important given the contemporary socio-economic, environmental and technological challenges of the environment. Research limitations/implications This paper identifies a set of theoretical and managerial implications to help scholars...

...Hyekyung Park; Minwoo Lee; Ki-Joon Back Purpose With the increasing importance of technology in hospitality and tourism, technology-driven service innovation has been a salient topic discussed from both customers’ and suppliers’ perspectives. However, there has been a lack of research...

... rights only This study aims to examine a topic of growing significance to hospitality and tourism scholars and practitioners – how emerging technologies can fulfill accessible hospitality and tourism services for people with disabilities. A systematic review of the literature based...

... in hospitality. Equity theory Customer equity Service design COVID-19 pandemic Contactless service Hospitality technology Technology The COVID-19 pandemic has put the hospitality industry on the path to a high-tech and low-touch future. The most significant changes caused by the pandemic...

...Cristian Morosan; Agnes DeFranco Purpose As social distancing procedures can be facilitated by various hotel technologies, the purpose of this paper is to investigate the extent to which consumers develop perceptions of value regarding the use of certain hotel technologies for social distancing...

... that anthropomorphism could be used but should not replace the sector’s anthropocentrism. The study conveys tourists’ concerns over technological (robot) determinism. Prokopis Christou can be contacted at: prokopis.christou@cut.ac.cy 14 05 2020 20 07 2020 22 09 2020 23 09 2020...

... a holistic perspective on managing a positive customer experience, through collaboration among marketing, operations, design, human resources and strategy, in association with technology and social media. Research limitations/implications The literature review and commentaries from leading experts reveal...