... case studies in a pharmaceutical and an automotive firm are reported to support our theoretical argument. Findings The proposed perspective highlights the interaction between various PI approaches – such as lean, Six Sigma and total quality management (TQM) – and the context-dependence...

...Ana B. Escrig-Tena; Mercedes Segarra-Ciprés; Beatriz García-Juan Purpose In this study, we propose a model for analysing the association between total quality management (TQM) and exhaustion, which considers work overload as a mediation variable and investigates perceptions of managerial support...

...Stewart Miller; Jayanth Jayaram; Kefeng Xu Interestingly, TQM commitment and ISO 9000 certification are at the center of a debate (Martínez-Costa et al., 2009). At issue is the extent to which ISO standards have embodied the TQM commitment concept. This debate has overlooked...

...Satish Mehra; Joyce M. Hoffman; Danilo Sirias Total quality management (TQM) has been acclaimed as an organizational philosophy to enhance global competitiveness. Will TQM continue to be a management philosophy of the future in same shape, size, and design? This paper, through literature search...

...R. Maull; P. Brown; R. Cliffe This article has two main sections. The first section presents the theoretical underpinnings for the development of a cultural analysis model that companies should undertake prior to embarking on a TQM programme. The PCOC model (Personal, Customer orientation...

...Manoochehr Najmi; Dennis F. Kehoe © Emerald Group Publishing Limited 2001 ISO 9000 TQM Performance measurement systems In recent years, there have been many articles describing both the failure and the success of total quality management (TQM). Problems with TQM have been well...

...Rodney McAdam; Alan Bannister © Emerald Group Publishing Limited 2001 Performance measurement Organizational change TQM Often organisations which adopt business improvement philosophies, such as TQM, have difficulty in measuring or quantifying the difference that the new...

...Shaukat A. Brah; Jen Li Wong; B. Madhu Rao This paper focuses on gaining insight into the impact of TQM on the business performance of the service sector of the economy. The study yields clear evidence that TQM implementation improved business performance in the service sector of Singapore. Success...

... Quality TQM Contingency theory Models Quality has been recognized as an important issue in both management theory and practice. Nonetheless, quality still means different things to different stakeholders. Its drivers and implications on business performance are not yet fully understood...

...Sha’ri M. Yusof; Elaine Aspinwall TQM is a philosophy mainly dominated by large companies. Small businesses are lagging behind larger ones when it comes to introducing and adopting new managerial philosophies and advanced technology. Many small companies have stopped at quality system certification...

... of which are embodied by TQM principles. The cultural changes support complex operational activities aimed at source reduction. Three case study firms are used to evaluate these critical EMS elements. Each firm showed substantially idiosyncratic situations attributable to each organization’s size, history...

.... Producers embraced the principles of just‐in‐time and total quality management (TQM) as they sought to enhance competitiveness. Companies implemented practices including benchmarking, process control techniques, and training and involvement programs as they recognized the importance of building quality...

... of performance such as cost, quality service, and speed can be achieved. This paper suggests that before an organisation can re‐engineer its processes they must first be engineered. Inherent within the philosophy of total quality management (TQM) is the notion of being process oriented. This paper argues...

... and in the applicability of techniques and concepts from operations management. © MCB UP Limited 1997 BPR Operations management TQM Operations management is concerned with the management of people, processes, technology and other resources in order to produce goods and services. There is a resonance...

... between quality practices and performance; and the relationship between TQM and JIT. Each of these highlights specific practices which are related to performance, as well as relevant infrastructure characteristics. © MCB UP Limited 1997 Visual inspection indicated that the hypothesis of an “S...

...Graham Godfrey; Barrie Dale; Mick Marchington; Adrian Wilkinson Increased control of the process through, for example, reduction of special and common causes of variation, is fundamental to total quality management (TQM), yet this is one of the main areas targeted by its critics. However...

...R. Murugesh; S.R. Devadasan; P. Aravindan; R. Natarajan Claims that failure to integrate productivity in total quality management (TQM) projects leads to ineffectiveness in management of manufacturing systems. Establishes a generalized manufacturing systems model based on the analysis...

.... Focuses on total quality management (TQM), a new management paradigm, which is successfully competing with the well‐established paradigms such as scientific management. Argues that implementation of TQM principles can potentially help SMEs to enhance their robustness, as well as improve the quality...

...Winco K.C. Yung Assesses the latest revisions to the ISO 9000 quality system, which seek to embrace the principles of total quality management (TQM) more closely. Highlights some of the TQM elements introduced into the system, such as: quality improvement; management commitment with a greater...

...Michael L. Kiella; Damodar Y. Golhar Qualitatively identifies unique features of the research and development (R&D) work environment in productive organizations. Synthesizes strategies for the R&D manager and suggests the application of total quality management (TQM) principles...