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Journal Articles

Outside‐in service design

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Peter Bates, Fabian Davis
Journal: International Journal of Public Leadership
International Journal of Leadership in Public Services (2009) 5 (3): 43–49.
https://doi.org/10.1108/17479886200900021
Published: 24 November 2009
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Journal Articles

‘I Wanna Tell You a Story’: Leaders as Storytellers

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Peter Bates, Peter Gilbert
Journal: International Journal of Public Leadership
International Journal of Leadership in Public Services (2008) 4 (2): 4–9.
https://doi.org/10.1108/17479886200800018
Published: 01 August 2008
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