...Annika Andersson; John Brauer; Ella Kolkowska; Jenny Lagsten Purpose Many public sector caseworkers experience the shift to digital administration as having changed their daily practices – especially in relation to their professional values. The purpose of this study is to find out in which ways...

...Lama Blaique; Kevin S. Kertechian; Assad Farah Purpose As generative AI tools like ChatGPT are increasingly explored for integration into public sector workflows, employee readiness emerges as a critical determinant of successful implementation. This study examines the psychological...

...Stéfanie André Purpose This study examines how remote working relates to public sector employees' willingness to engage in organizational citizenship behaviour (OCB) in European public administrations, and whether team social cohesion, leader helping behaviour and national cultural context...

...Vindhya Weeratunga; Fiona Buick; Deborah Blackman; Sue Williamson; Helen Dickinson; Miriam Glennie; Massimiliano Tani Purpose Explore working-from-home experiences and well-being of older workers in the public sector using an agency theory lens. Design/methodology/approach Qualitative research...

... 2025 30 10 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Anticipatory governance New ways of working Public sector New technologies Public management Digitalization The impact of technology on how people work represents...

...Hanadi Alyafei; Shaker Bani-Melhem; Salima Hamouche; Faridahwati Mohd-Shamsudin; Muhammad Usman Purpose Fostering creative problem-solving capacity (CPSC) among public sector employees is essential for addressing complex societal challenges and improving public service delivery. This study...

... and those required for effective management of public sector hybrid workers. Design/methodology/approach The research is based on the APS as a case study. The research team collected data from 20 focus groups and interviews with 83 managers and supervisors in the APS to answer: What capabilities...

...Filippo Ferrarini; Arianna Costantini; Ylenia Curzi; Franco Fraccaroli Purpose In line with the proactive motivation model, this study aims to examine how role clarity, job autonomy and task variety relate to organizational citizenship behavior (OCB) and employee performance in the public sector...

...Edith Andresen; Christina Öberg; Carl Westergren Purpose While research on innovation is extensive, less is known about public sector innovations (PSI) as distributed processes based on both internal and external knowledge. Research has shown that the public sector often imitates private firms...

...Bert Leysen; Pieter-Paul Verhaeghe; Eva Derous Purpose Public sector employers often struggle to meet diversity targets, even with standardized processes designed to ensure fairness in recruitment. This raises a critical question: Is hiring discrimination a key driver of the continued...

... 02 2025 14 03 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Public sector Identity Smart working Workplace Regime Photo-elicitation However, individual conditions and available spaces can vary significantly...

... salient in the public sector due to their reliance on procedures and rules. The main objective of this paper is to develop a scale to measure defensive routines as perceived by individuals that can be used for the diagnosis of defensive employee attitudes. Design/methodology/approach The manuscript...

...-production context Co-production drivers Public sector The conjoined effects of the ageing populations, pandemics, complex illnesses, social inequality, rising care demands and declining public budgets are placing new challenges on healthcare systems. Poland, struggling with a rapidly ageing...

...Deborah Agostino Purpose This study investigates the reactions of public sector organisations to the accountability pressures of online dashboards and the impact of this reactivity on reporting systems. This study explores the concept of “reactivity,” which explains changes in organisational...

...Csaba János Latorcai; Péter Strausz; Zoltán Csedő Purpose Institutional change (IC) programs in the public sector are often driven by sustainability and digitalisation as contextual factors, contributing to the development of digital and sustainable governance (DSG) systems. This study aims...

...Xuede Gao; Xiyun Shen; Qian Wang Purpose Although a growing body of research has found evidence of anti-public sector bias – a negative stereotype that the performance of the public sector is worse than that of the private sector, whether this phenomenon is universal across situations is still...

...A. Paula Rodriguez Müller; Jaume Martin Bosch; Luca Tangi Purpose This study aims to systematically explore the anticipated realisation of public values through blockchain technology (BCT) within the European public sector. Its purpose is to offer a comprehensive analysis of BCT implementations...

... of commitment and engagement in advancing public policy objectives, which serve as instruments of public will. A comprehensive understanding of the various effective strategies to improve workplace well-being is indispensable to formulating human resource management policies within the public sector. Therefore...

...). The adoption of ICTs in the public sector is a reality in many areas, yet we focus on the realm of human resources. Electronic recruitment, as studied by AbdulKareem et al. (2024) , has revealed positive impacts on public value outcomes and the utilisation of social networks. Marler and Parry (2016...

...Valentina Patetta; Marta Enciso-Santocildes Purpose The aim of this paper is to provide insights and knowledge about the motivations and implications for social enterprises' participation in SIBs, particularly in terms of collaboration and partnership with the public sector, as well...