A technology choice for noise reduction: a quality management case study

Presents a quality management case study describing the resolution of one type of audible noise during operation of a clothes dryer. The noise, if heard by the customer, frequently resulted in a call for a repair service. Although the noise really never affected the functional quality or reliability of the dryer, it had the potential to influence the perceived quality of the dryer brand. Hence, regardless of technical merit, it became necessary to remedy the noise quality problem. Systemic application of quality management tools and concepts not only resolved the existing noise problem, but also identified a different technology for future investigations.