Quality management in the logistics function: an empirical study

The importance of the logistics function has increased dramatically at many firms as competitive priorities have shifted from cost and product quality to delivery and flexibility. At the same time, however, there have been few comprehensive studies of the implementation of TQM practices in logistics. This paper examines the application of quality management practices in the logistics function based on a field study of 165 Australian firms. Major findings include the practices implemented, the specific areas in which firms have implemented these practices, the obstacles faced in doing so and future plans for continued development.