Issues

ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received

Robert Jones; Guenter Arndt; Richard Kustin
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Expected value and variance of warranty cost of repairable product with two types of warranty

Won Young Yun
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Senior executives and the ISO 9000‐TQM transition: A framework and some empirical data

W. Andrew Taylor; Sarah T. Meegan
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An economic comparison of inspection and control charting using simulation

James D.T. Tannock
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Stratified production process: sensitivity of detecting a single stratum shift

Atul Agarwal; R.C. Baker
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Hong Kong students’ perceptions of structures for total quality management

H. Izumi; R.C. Whitfield
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The Cpk index and its confidence intervals

Michael Greenwich; Hwa Nien Chen
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