Issues

Managing service quality: applying utility theory in the prioritization of service attributes

Y.N. Li; K.C. Tan; M. Xie
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The strategic “pull” and operational “push” of total quality management in UK regional electricity service companies

Rodney McAdam; John McLean; Joan Henderson
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Measuring perceived service quality at UAE commercial banks

Naceur Jabnoun; Hussein A. Hassan Al‐Tamimi
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Exploring the impact of culture on quality management

Stefan Lagrosen
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An application of Gumbel's bivariate exponential distribution in estimation of warranty cost of motor cycles

Surajit Pal; G.S.R. Murthy
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Fuzzy criticality assessment model for failure modes and effects analysis

Marcello Braglia; Marco Frosolini; Roberto Montanari
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