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International Journal of Quality & Reliability Management
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Issue
1 February - Volume 20, Issue 1, Pages 20 - 145
1 March - Volume 20, Issue 2, Pages 164 - 280
1 April - Volume 20, Issue 3, Pages 288 - 400
1 June - Volume 20, Issue 4, Pages 417 - 524
1 July - Volume 20, Issue 5, Pages 532 - 636
1 August - Volume 20, Issue 6, Pages 646 - 750
1 October - Volume 20, Issue 7, Pages 759 - 867
1 November - Volume 20, Issue 8, Pages 881 - 990
1 December - Volume 20, Issue 9, Pages 993 - 1116
Volume 20, Issue 6
1 August 2003
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ISSN
0265-671X
EISSN
1758-6682
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Service recovery at a financial institution
Rogério Puga Leal
;
Zulema Lopes Pereira
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titled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
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for Service recovery at a financial institution
ISO 9000‐based quality assurance approaches and their relationship with strategic analysis
Clara Martínez Fuentes
;
Francisco Balbastre Benavent
;
M.A. Escribá Moreno
;
T.F. González Cruz
;
M. Pardo del Val
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The quality of information
Paul Lillrank
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Safety management system registration in the shipping industry
Kit‐Fai Pun
;
Richard C.M. Yam
;
Winston G. Lewis
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Imprecise reliability of cold standby systems
Lev V. Utkin
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Quality function deployment for designing a basic statistics course
Salih O. Duffuaa
;
Umar M. Al‐Turki
;
Faisel M. Hawsawi
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