Issues

Quality function deployment and its extensions

Yahia Zare Mehrjerdi
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Linking quality assurance to human resource management: a study of SMEs in Malaysia

Arif Hassan
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Retail service quality in context of CIS countries

Anupam Das; Vinod Kumar; Gour C. Saha
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European Foundation for Quality Management Business Excellence Model: An integrative review and research agenda

Dong Young Kim; Vinod Kumar; Steven A. Murphy
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Review and discussion of production assurance program

Javad Barabady; Tore Markeset; Uday Kumar
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The reduction of irregularities in the use of “process FMEA”

Carla Estorilio; Richard K. Posso
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