... address the individual items within the criteria. This unique application of Quality Function Deployment (QFD) will demonstrate applicability to the design and development of a large organization. © Company 2003 Quality function deployment Performance measurement Quality Awards...

...Pui‐Mun Lee; Hesan A. Quazi This paper proposes a development methodology that uses the assessment criteria of the national quality award as the basis for creating a self‐assessment tool to measure quality performance in organizations. The Singapore Quality Award (SQA) assessment criteria were used...

...Morris Abraham; Tom Fisher; John Crawford Surveys 14 companies, winners of the Australia Quality Award between 1989 and 1993, regarding the dynamics of the change processes which led to their achievement of the awards. Hypothesizes that the organizations which won the award have successfully...

... awards. In broad terms, these awards stress the importance of management process, customer satisfaction, people and total quality to the attainment of superior competitive position. Describes, compares and highlights the key strengths and weaknesses of the following four major national and transnational...

... to position their organization on Crosby’s[ 10 ] quality maturity grid by indicating which of the following statements best reflects the TQM maturity of their organization: © MCB UP Limited 1996 Awards Baldrige Award European Foundation for Quality Management Quality management Self...

...G.A. Bohoris Searching for quantitative tools to monitor the attainment of TQM objectives, reviews the Japanese, European and American quality awards and discusses their significance to business. The procedures, assessment criteria and benefits of the Deming Application Prize (DP), European Quality...