.../implications The sample of this study is limited to Sino-Japanese ventures in Guangzhou, China. This study only identifies the key improvement enablers based on interviews with shop floor managers and improvement experts. Practical implications Practical implications are threefold: the improvement...

... on their satisfaction and loyalty. The image of fast‐food restaurants in the two countries is also compared. Design/methodology/approach Two on‐line surveys were conducted with two samples. The first one was conducted with Chinese consumers in China and the second one was conducted with Swiss consumers...

... China, an exploratory discussion and reflection of key issues from a macro‐analytical perspective is important. However, no empirical findings, propositions, or hypotheses were developed as part of the current thought‐piece. Nevertheless, the insight gained from the conceptual framework and ideas...

...Xingxing Zu; Huaming Zhou; Xiaowei Zhu; Dongqing Yao Purpose The purpose of this study is to investigate the underlying characteristics that influence quality management implementation at manufacturing companies operating in China. Design/methodology/approach The data of this study were based...

... statistical and non‐statistical tool‐sets for reducing operational deviation. The main challenge for a successful implementation of Six Sigma is the readiness for it. In particular, as China has been developing into the world factory, the quality improvement journey has also been affected by this world‐wide...

...James Tannock; Yun Qui; James D.T. Tannock Purpose This paper aims to achieve a better understanding of the dissemination and adoption of quality management in China, in the context of theory on management trends and fashions, dissemination and adoption. Design/methodology/approach Following...

... supplementary evidence to support this conclusion. Originality/value This study compares the findings from a recent survey conducted in the USA with the authors' previous study done in China. The survey uses the Malcolm Baldrige National Quality Award (MBNQA) criteria as a measuring scale, and the project...

...Hong Qin; Victor R. Prybutok; Qilan Zhao Purpose The objective of this study is to modify the SERVPERF scale by incorporating the additional dimension of recoverability, and to empirically test and refine the modified SERVPERF instrument using survey data from China. The study aims to assess...

.... The research propositions were tested using the empirical data gathered from a mail survey of service organizations in Macao Special Administrative Region, the People's Republic of China. Macao is a relatively small economy in Southern China. It is one of two international free ports in China, meaning...

... that provide directions for future research. Data were only collected from China. Therefore, the research findings might reflect unique aspects of Chinese companies. Caution should be exercised when generalizing these research findings to other nations. The study also focused only on manufacturing firms...

... types and competition on the above influencing relationships were investigated as well. Design/methodology/approach A two‐round questionnaire survey was conducted to 196 manufacturing and service firms in West China, and hypotheses were verified using a structural equation model with LISREL software...

...Fujun Lai; Joe Hutchinson; Dahui Li; Changhong Bai Purpose The purpose of this study is to assess the SERVQUAL instrument reliability and validity and apply the SERVQUAL instrument in China's mobile communication setting. Design/methodology/approach A mail survey was conducted at a major...

...V.H.Y Lo; D. Sculli; A.H.W. Yeung Purpose The primary objective of this paper is to ascertain the impact of supplier quality management (SQM) on the quality performance of manufacturing companies operating in the Pearl River Delta (PRD) area of Southern China. Design/methodology/approach Path...

... aims to study how the level of customer contact, a major service differentiator, could moderate the influence of such practices on performance. Design/methodology/approach Using sample data from 249 service firms in China, hierarchical a regression analyses is employed to test the research...

...Masahiro Miyagawa; Kosaku Yoshida Purpose The main purpose of this study is to explore the relationship between TQM practices and the business performance of Japanese‐owned manufacturers in China. Design/methodology/approach In this study, 200 companies out of the universe 1000 were chosen...

...R.S.M. Lau; Xiande Zhao; Ming Xiao This study reports a recent survey of the current state of quality management implementation and practices in China with reference to the Malcolm Baldrige National Quality Award (MBNQA) criteria. Comparisons are made between firms in three different stages...

...Shirley A. Hopkins; Winter Nie; Willie E. Hopkins Assesses differences in the economies of Taiwan and China to determine whether or not perceptions of quality management differences exist among managers of electronic firms in the two countries. Statistical results suggest that these two groups...

...Choong Y. Lee Recently, total quality management (TQM) has attracted increasing interest throughout Chinese manufacturing industries and its programs have been widely implemented. Currently, there are few studies conducted about TQM implementation by small manufacturing firms in China, even though...

...Jin‐Hai Li; Alistair R. Anderson; Richard T. Harrison Considers the role and practices of total quality management in China. After a brief overview, considers the evolution of quality practices and the links to economic reform in China. From the quality literature, develops a measuring instrument...

..., integration of quality management practices, and so on. This paper reviews the contemporary quality concepts, and presents a glimpse into the major developments in the quality management domain in China. China’s experiences verified that the transformation process has gone through several phases, and finally...