...Karthik Padamata; Rama Devi Vangapandu Purpose Underscoring the importance of employee centred high-performance work systems (HPWS) research and the dynamic healthcare service environments, this study aims at examining the effect of HPWS on quality of care (QC) in a HR causal chain process...

...” articles, “scale development” articles, and “influence of QMP on various organizational and employees-related factors” articles. Many studies have attempted to study the relationship and influence of QMP on employee-related factors but not by considering them holistically, thus, underlining the significant...

... with unplanned circumstances makes the production systems fragile, which affects the entire supply chain. “Such supply chain lacks the extra resources needed to cope with unplanned events” (Melnyk, 2007). © Emerald Group Publishing Limited 2010 Employees Materials management Failure (mechanical...

...Mehmet Demirbag; Sunil Sahadev Purpose The purpose of this paper is to explore the major factors that impact the quality commitment of employees in organizations. Design/methodology/approach The paper uses a cross‐sectional design and the propositions are validated through two sample surveys...

.... power distance and collectivism), employee empowerment, and quality results (i.e. internal and external quality results). Design/methodology/approach An analysis of variance (ANOVA) and a discriminant analysis were employed to test hypotheses following the research model. Using reliable and valid...

... to institutionalize TQM and explores the effectiveness of TQM implementation in the agency by assessing the perceptions of management and employees. Also, offers a conceptual model that identifies TQM elements essential for success in both implementation and post‐implementation phases in all federal, state, and local...

... on the board of directors or challenged the management hierarchy in any fundamental way. In contrast to the believers, the sceptics are inclined to suggest that problems of motivation associated with Taylorism ‐ where employees are induced to comply with the programme of work determined by others ‐ do...

... to be improved. Indicates that TQM concepts can be applied effectively to maintenance services. Although the impact of the QMS has not been fully felt, employee participation,education and supervision surfaced as critical success factors during this stage of the implementation process. 1 operator/user...

..., cost data collection, reporting mechanisms, and the findings from selected project interviews. © MCB UP Limited 1995 Cost of quality Employees Engineering Quality TQM The client organization adheres to the Philip Crosby approach to TQM. The Crosby approach prescribes...

...,involving the participation of over 200 companies, were used as the main tools for the investigation. Identifies as a result, seven prime factors affecting the implementation of TQM: process factors, type of employees,shared values, management style, organizational structure, number of employees...

... of this change for its subcontractors and related industries. A specific case study involving a multinational aerospace defence manufacturer is examined. © MCB UP Limited 1994 Customer satisfaction Defence Defence contractors Employees Quality TQM Training USA Quality has long been...

... is emphasised. © MCB UP Limited 1990 CO‐MAKERSHIP EMPLOYEES JAPAN MANUFACTURING QUALITY SUPPLY UNITED KINGDOM Co-makership: The Japanese Success Story in a British Environment G.B. Smith Nissan Motor Manufacturing (UK) Ltd, Tyne and Wear Introduction This article investigates the philosophy...

... in” approach while companies in the US and Europe use a “Product out” approach. Each of these approaches is described, and the two compared. © MCB UP Limited 1990 EMPLOYEES ETHICS JAPAN PRODUCTION SALES IJQRM 7,1 The Market-orientated Production Systems of Japanese Companies 14 Naoto Sasaki...

... for successful implementation of a quality circle programme. © MCB UP Limited 1989 EMPLOYEES HOLIDAY INDUSTRY MANUFACTURING QUALITY CIRCLES IJQRM 6,5 30 Received October 1978 Revised February 1989 The Implementation of a Quality Circle Programme at Cosalt Holiday Homes by M.J. Isaac Hull, UK...

... STRATEGY PRODUCTION PLANNING QUALITY CONTROL QUALITY CIRCLES Employees IJQRM 6,5 60 Received April 1988 Operator Self-inspection: Concepts and Analysis by Yash P. Gupta and Walter Willborn University of Manitoba, Winnipeg, Canada Poor quality can have a domino effect on an organisation. It manifests...

... to the Crosby philosophy that "Quality is Free"[l] and many of ATE's European plants adopted Crosby's 14-step implementation plan for a Zero Defect Programme. Such employee involvement or participation programmes have struggled to find support in the distinctly conservative style of management still largely...