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Keywords: Endodontics department
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Journal Articles
Performance and service quality enhancement in a healthcare setting through lean six sigma strategy
Available to Purchase
International Journal of Quality & Reliability Management (2023) 40 (2): 365–390.
Published: 30 November 2021
.... Design/methodology/approach The article illustrates a case study established using Action Research (AR) approach. Further, the case study is based on the Define, Measure, Analyze, Improve, Control (DMAIC) phases of LSS. The performance and service quality of the Endodontics department of a dental...
