...Any Cadavid-Marín; Julián Gil-Valencia; Jose Arias-Pérez Purpose The management of higher education institutions, like any other production system, must ensure efficiency and effectiveness in both the generation and application of knowledge. This paper investigates the negative effects of the four...

..., and validate an instrument to assess perceived agility in Higher Education Institutions (HEIs). Design/methodology/approach The research design used in this study includes content validity, construct validity, and criterion validity. The study uses both inductive and deductive approaches to assess...

...Andrés Avilés-Noles; Sonnia Molina-Orellana; Marcos Buestan Benavides; Richard Ramirez-Anormaliza Purpose The following research examines a wide range of studies on the implementation of the lean approach in higher education institutions (HEIs) between 2010 and 2023. This analysis aims to address...

...Shahzaf Iqbal; Kamran Moosa; Che Azlan Bin Taib Purpose This study aims to investigate the relationship between management support, quality infrastructure, staff training and the effectiveness of quality enhancement cells (QECs) established in higher education institutions. Design/methodology...

.../methodology/approach A research was carried out in Higher Education Institutions (HEIs) divided into five distinct stages, three qualitative and two quantitative. For the quantitative steps, a sample of 223 responses was obtained for the exploratory part and another sample of 614 responses...

...; Maria J. Rosa; Paulo Sampaio; Dani Torrents; Ana Raquel Xambre Purpose The paper aims to define a dashboard of indicators to assess the quality performance of higher education institutions (HEI). The instrument is termed SMART-QUAL. Design/methodology/approach Two sources were used in order...

... follows a case study approach illustrating how theory has been put into practice, explaining how to implement the LSS define-measure-analyze-improve-control framework in a field-setting in a higher education institution (HEI), and to highlight the subsequent challenges occurred and lessons learned during...

...Muhammad Naeem Khan; Shahab Alam Malik; Saquib Yousaf Janjua Purpose The purpose of this paper is to explore the impact of Total Quality Management (TQM) practices on the performance of employees working in higher education institutions (HEIs). It also examines the mechanism through which TQM...

...Vijaya Sunder M.; Jiju Antony Purpose The purpose of this paper is to present the potent application of Lean Six Sigma (LSS) in higher education services and to suggest a conceptual framework of deploying LSS in the higher education institutions (HEIs). Design/methodology/approach This paper...