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Keywords: ISO 18404
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Journal Articles
Global study into the pros and cons of ISO 18404: a convergent mixed method study and recommendations for further research
Available to Purchase
International Journal of Quality & Reliability Management (2023) 40 (2): 517–541.
Published: 24 December 2021
... to continuous improvement and operational excellence (OPEX) personnel. Findings The findings indicate that continuous improvement and OPEX professionals have conflicting views of International Standards Organisation (ISO) 18404. A majority of the participants of the qualitative study suggested, whilst...
