...Abhishek Vashishth; Bart Alex Lameijer; Ayon Chakraborty; Jiju Antony; Jürgen Moormann Purpose The purpose of this paper is to contribute to the limited body of empirical knowledge on the impact of Lean Six Sigma (LSS) program implementations on organizational performance in financial services...

...Haftu Hailu Berhe; Hailekiros Sibhato Gebremichael; Kinfe Tsegay Beyene Purpose Existing conceptual, empirical and case studies evidence suggests that manufacturing industries find the joint implementation of Kaizen philosophy initiatives. However, the existing practices rarely demonstrated...

...Richard Scott McLean; Jiju Antony; Jose Arturo Garza-Reyes; Ashutosh Samadhiya Purpose Due to the absence of industry and region-specific implementation guides, change efforts, in particular continuous improvement implementations, continue to report high failure rates. The purpose of this paper...

...Richard Scott McLean; Jiju Antony Purpose The purpose of this paper is to review current continuous improvement implementation models and frameworks, and present a new conceptual framework tailored specifically to the needs of UK manufacturing companies. Design/methodology/approach The paper...

...Saja Ahmed Albliwi; Jiju Antony; Norin Arshed; Abhijeet Ghadge Purpose Although the popularity of the Lean Six Sigma (LSS) methodology has illustrated many benefits over the years for those organisations who have implemented it, this strategy has received less attention in developing countries...

... documentation and security management (QDSM). The findings reflect that strength of Indian IT enabled service SMEs pertaining to quality implementation lie with customer focus, training and service-level management (SLM). Regression analysis shows that all three factor dimensions are positively influencing...

...Prasanth S. Poduval; V. R. Pramod; Jagathy Raj V. P. Purpose – The purpose of this paper is to highlight the application of Interpretive Structural Modeling (ISM) to analyze the barriers in implementation of Total Productive Maintenance (TPM). TPM is explained in brief with emphasis...

...Graham Dwyer This paper uses three case studies of prominent Irish organisations, which have attempted to integrate quality management (QM) with people management (PM) as an approach for implementing and sustaining a competitive advantage. Based on an inductive research methodology, the core...

...Sha’ri Mohd. Yusof; Elaine Aspinwall Describes the methodology and findings of four industrial case studies conducted on the implementation of TQM in automotive small and medium‐sized enterprises (SMEs). Interviews were conducted to answer key issues which were felt to be crucial to this study...

...Andres Sousa‐Poza; Halvard Nystrom; Henry Wiebe Explores the impact of cross‐cultural differences on the facilitating effects of corporate culture on the implementation of total quality management (TQM). Measures corporate culture using the competing values model pioneered by Quinn and Rohrbaugh...

...T. Thiagaragan; M. Zairi; B.G. Dale This paper is based on an empirical study of TQM implementation in the Malaysian industrial context. The main focus of the study was to identify quality factors for effective TQM implementation, which are critical for TQM to flourish in Malaysian industries...

... for the involvement of suppliers, the involvement of all employees, not just the research scientist, in R&D, and developing formal groups to specifically address quality in R&D (e.g. QM steering committee). Unlike these existing R&D quality implementation models (i.e. Chang and Hsu, 1998; Miller, 1994...

...Rhian Silvestro This paper explores differences in the implementation of total quality management (TQM) in different types of service process, using a typology which distinguishes between services positioned along the continua of volume and variety. A case‐study‐based analysis of the implementation...

...Zhihai Zhang; Ab Waszink; Jacob Wijngaard From an extensive review of the literature in the field of total quality management (TQM), 11 constructs of TQM implementation were identified. An instrument measuring these constructs was developed. The reliability and validity of the instrument were...

..., employee participation, presence of pitfalls, and the potential benefits in determining the success of a benchmarking project. We identify driving forces, preconditions and effectiveness of implementation as the major facilitators of benchmarking. Also, we establish the importance of these facilitators...

... to Russia. The importance of improving competitiveness in the main elements of quality management, e.g. continuous improvement, teamworking, benchmarking, “voice of the customer”, etc., is widely accepted. What is more controversial is the concrete framework in which implementation of these concepts...

...Sonny Nwankwo The past decade witnessed a remarkable growth in the number of small businesses in the UK seeking to implement formal quality assurance systems, principally the ISO 9000/BS5750. Based on two case studies, this paper examines the motivation for, processes and outcomes of quality...

..., whereas the main difficulties concern the change in the way of thinking and working. The impact of training on the employees’ motivation, on the difficulties experienced and on the negative reactions of the staff indicates its significant role for the proper implementation of the system. © MCB UP...

...Kwai‐Sang Chin; Simon Chiu; V.M. Rao Tummala Today’s growing concern in environment awareness forces manufacturers to strive for implementing competitive strategies in environmental management. With the introduction of ISO 14001 Environmental Management System (EMS) standard in 1996, many...

...E. Anne Bardoel; Amrik S. Sohal This paper discusses the adoption of total quality management in seven Australian organisations based on case study research. It reports on the reasons for adopting TQM, planning and implementation issues, benefits achieved and the limitations and difficulties...