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Keywords: KA-VoC Map
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Journal Articles
International Journal of Quality & Reliability Management (2026) 43 (2): 499–515.
Published: 12 November 2025
... (key attribute) VoC Map, a novel analytical framework designed to systematically extract insights from digital customer feedback, categorize key product and service attributes and support continuous quality improvement in line with Quality 4.0 principles. Design/methodology/approach The KA-VoC Map...
