... The suggested methodology provides invaluable help to implementation process analysis. Originality/value The adopted allocation approach is based on the use of a three-dimensional model: temporal, structural and functional decomposition of systems. Model System Reliability This paper...

... is to present a multi‐criteria optimisation model and methodology for the Pareto optimal assignment of reliability to the components of a series‐parallel system in order to maximise its reliability. Design/methodology/approach The subsystems' reliabilities are maximised independently but simultaneously...

...Denis Leonard; Renee Reid; Rodney McAdam It is often claimed that existing quality models can represent the development of total quality management (TQM) within organisations. However, the more recent emergence of critical perspective literature in this area has shown that these models lack both...

...George Philip; Shirley‐Ann Hazlett Continues earlier work which described in some detail the theoretical basis and rationale for developing a modified SERVQUAL instrument (P‐C‐P attributes model) for measuring service quality. Provides a brief overview to service quality highlighting some...