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Keywords: Quality tracking
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Journal Articles
International Journal of Quality & Reliability Management (2026) 43 (2): 499–515.
Published: 12 November 2025
... This study introduces a novel methodological enhancement of the KA-VoC Map, demonstrating its use for dynamic quality tracking over time. This approach enables continuous monitoring of customer sentiment evolution, providing actionable insights for proactive quality management in the era of Quality 4.0...
