... on the identification of the critical success factors (CSFs) of TQM implementation in Hong Kong industries. Through a thorough and detailed analysis of the literature, 11 success factors with 72 elements were identified to develop a questionnaire. These items were empirically tested by data collected from 32 companies...

... Service Quality management Questionnaires The key role of services in the developed economies of the world is well recognized. The importance of quality to the competitiveness and effectiveness of these services is also broadly accepted. Quality management (QM) initiatives in service companies...

... managers of Chinese firms, we examined how the quality, operating, and financial performance of the companies are affected by the quality and productivity improvement approaches they adopted. Since English is not a commonly used language in China, the questionnaire was written in Chinese to ensure...

... psychometric properties including reliability, construct validity, and predictive validity. © MCB UP Limited 2000 Quality management Information technology Malaysia Questionnaires Much has been written about how information technology (IT) could be and has been used to enhance quality...

... analysis, it is important to have and analyze the HOQ. For HOQ, we have to start with the needs of the customers, which are a difficult issues to resolve in practice. It is, however, easy to use questionnaires to obtain the voice of the customers, and rank the different aspects of customer needs...