...Gamini Gunawardane In a recent article in this journal, Gunes and Deveci proposed the use of failure rate analysis, a technique commonly used to determine reliability rates of products, systems and components, to determine reliability rates of service systems. They also presented an application...

... Service systems Service quality Today, reliability is one of the most important quality characteristics for customers and is used for products, systems, processes and components of systems in a widespread area that extends from electronics to software as an interdisciplinary concept. At first...

...R.R. Lakhe; R.P. Mohanty Attempts to explain the dimensions of total quality management(TQM) in service systems. There are varied perspectives in conceptualizating, articulating and implementing TQM in a very large number of differentiated service organizations. Aims to synthesize...

...Bhaba R. Sarker; Junfang Yu Service systems that require failure rate below a predetermined value usually need maintenance in order to operate at that level of reliability. One major issue in maintenance systems is the optimal maintenance schedule that incurs minimum total cost. Considering fixed...