... for certification and companies' quality practices have been considered as factors. A survey was carried out with 255 small to medium‐sized enterprises (SMEs) in Turkey. The differences between certified and non‐certified companies in terms of performance and quality practices were examined by one‐way analysis...

... of small to medium‐sized enterprises (SMEs) in Ghana towards service quality management. Design/methodology/approach This study employed both qualitative and quantitative data collection methods: face‐to‐face interview for the purpose of illuminating inter‐subjective discourses of quality orientation...

... the construct “systematic website structure” which measures how fast a website is perceived and how easy it is to use and surf. Focus groups Small to medium‐sized enterprises Consumers Traditionally, empirical research into consumer behaviour has been based on quantitative studies...

... were not considered for further analysis and excluded them from the final items used for measurement constructs. Mazharul Islam can be contacted at: mazharul.islam@rmit.edu.au © Emerald Group Publishing Limited 2011 Manufacturing systems Performance management Small to medium‐sized...

... Quality standards Quality management Human resource management Small to medium‐sized enterprises Organizations today are facing numerous environmental challenges. These include the information age environment with the rise of e‐business and the internet revolution, rapid technological advancement...

... required respondents to: © Emerald Group Publishing Limited 2009 Total quality management Performance management Small to medium‐sized enterprises Business performance Australia Past studies have reported that the application of quality management (QM) practices in small to medium...

... 2008 Quality Quality management Baldrige Award Ghana Small to medium‐sized enterprises Ghana operates a mixed economic system with the main economic sectors being Agriculture, Services and Industry respectively in terms of size. Since the introduction of the Economic Recovery...

...José Carlos Pinho Purpose The purpose of this paper is to analyse the importance of developing a quality management approach as a way to enhance the bottom line results of small and medium sized enterprises (SMEs). The main goal is to examine the synergistic relationships between TQM, performance...

...Winston G. Lewis; Kit Fai Pun; Terrence R.M. Lalla Purpose This paper presents the main findings of an empirical study that investigates the effects of the “soft” and “hard” criteria of total quality management (TQM) in four ISO 9001 certified small and medium‐sized enterprises (SME) in Trinidad...

...Jiju Antony; Maneesh Kumar; Christian N. Madu Purpose Six sigma for small‐ and medium‐sized enterprises (SMEs) is an emerging topic among many academics and six sigma practitioners over the last two to three years. Very few studies have been reported about the successful applications of six sigma...

... the proper “choice”, particularly for small and medium‐sized enterprises (SMEs). This paper examines the nature of the diagnostic processes incorporated in award‐based self‐assessment and in other diagnostic models developed in the organisational literature. This analysis provides the foundation...

... UP Limited 2003 Quality management Surveys Case studies Small to medium‐sized enterprises “Do‐it‐right‐the‐first‐time (DRIFT)” is the fundamental slogan of QM/TQM. For that, quality is required to be introduced at the design level. The tools that have direct linkage...

... use these data for “headline” purposes, recommends deeper exploration to identify possible causes of difficulty. © MCB UP Limited 1997 ISO 9000 Small to medium‐sized enterprises Top management TQM Obviously it was important to sharpen the focus of the current study...