... the extensive literature on continuous improvement initiatives, the role that HK can play in them has played a minor role. HK has the potential to solve the problem of lack of alignment between improvement initiatives and business strategy, but very little literature has investigated this connection (Jolayemi...

... The findings of the research show that the CSFs hold importance for different firm’s strategy. From these 20 CSFs, some CSFs may be critically important for all three types of firm, while others have their significant roles for innovators, prospectors, and defenders individually which are better prepared...

...Naceur Jabnoun; Mohamed Khalifah Purpose – Quality awards played an important role in improving quality in private and public organizations. The purpose of this paper is to present an integrated four quadrant strategy adopted by Sheikh Saqr Program for Government Excellence (SSPGE) for improving...

.... The paper also illustrates an appreciation of the use of Six Sigma within a transactional environment. Originality/value This study is a novel application of Six Sigma methodology within the communication and information management system. Six Sigma is a breakthrough business strategy used...

... using “strategy value” as an effective decision basis for CS activities. The use of “strategy value” can strongly supplement the lack of “importance” and “performance” in the traditional analysis. A case study involving an enterprise's strategy decisions is used to analyze the proposed concepts...

... formulation and decision making as well. Earlier reviews of the documented accounts of QFD‐based approaches to strategy have been presented at the 7th International Symposium on QFD in Tokyo in 2001, and at the 8th International Symposium on QFD in Munich in 2002. This paper updates these reviews, identifying...

... the contribution of combinatory metrics to strategy deployment. Combinatory metrics are constructed upon the capability of QFD to evaluate the deployment topics’ contribution to customers’ needs. They provide a practical means to explain business strategy by “local” metrics that are easily understood and applied...

... competitiveness. © MCB UP Limited 2002 Supply‐chain management Quality Technology Strategy The traditional focus of supply chains was on transaction and delivery. In today’s faster‐paced markets, the focus has shifted to meet market demands correctly, rapidly, and profitably. With materials...

... and Tatum, 1992; Roome, 1994; Berthon et al., 1999) are seen as strategically important issues in the organization. Quality and innovation are aspects of strategy development and implementation (Keogh and Bower, 1997; Alkhafaji et al., 1998; Berthon et al., 1999). Research...

... important. These variables are shown below in relation with the tools: Organizational structure Environmental management Strategy Industry In the last few years, companies have been modifying their managerial practices. This supposes a change from total quality management (TQM) to total quality...

... life span, i.e. the wear‐out phase, the application of preventive replacement strategy at constant time intervals reduces total down‐time. The novelty of the approach used in this research lies in the conversion of the more complicated classical constant‐interval replacement model to a simplified...

...Anne Martensen; Jens J. Dahlgaard This paper highlights how the European Business Excellence Model can be adapted to innovation when formulating strategies and plans. The Business Excellence Model is too general to be applied directly to innovation, and the authors find that specific criterion...

...Luís María R. Calingo Strategic quality management represents a state wherein the organization’s total quality management (TQM) system is tightly interwoven with the strategy formulation process, thereby contributing to a sustainable competitive advantage. Numerous models have been proposed...

... actions required to improve it. Proposes that this framework will be extremely useful in establishing and maintaining effective quality systems for similar PCB plants in China, as well as in Hong Kong, looking to achieve ISO 9002 registration. The proposed 14‐step implementation strategy is based...

... manufacturing firms can improve quality systematically, by concentrating on those programmes that best suit their development. © MCB UP Limited 1994 Kaizen Management Manufacturing Pacific Rim Quality Quality management Strategy The manufacturing of top quality products is recognized...

... to achieve it through their strategies and operating systems. This article looks at two basic areas of this quality concern: the quality‐strategy connection and the quality‐management connection. Each firm′s approach to quality should be unique. The dilemma is matching the firm′s...

... in the lack of emphasis on two strategies in manufacturing dominance: first, integrating quality control techniques into all operating disciplines, including design, production, and logistics; second, efficient utilisation of manufacturing resources including equipment, material, personnel, and time...

...Robert Johnston Increasing competition in the service sector provides an opportunity for firms to differentiate their services from the competition by providing and improving service quality. The development of a quality strategy to improve service quality is presented and the critical points...