... with every cause. Suitable actions were then implemented to reduce the occurrence and improving the controls, thereby reducing risk. The study used primary data generated and monitored over the period: July‐December 2008. Findings Adopting proper checklists for work monitoring, providing training...

... elements (i.e. top management's leadership, compensation, training and empowerment) that impact the CIIPM more significantly. Originality/value Although numerous classical studies are reported in various contexts involving competitive strategy, TQM practice, and project management performance...

.... These components are: top management commitment/leadership, teams, culture, training/education, and process efficiency; they are grounded in the work of Deming and deduced from three other models offered by Dean and Bowen and Reed et al. Design/methodology/approach This study employed a meta‐analysis...

...Hesan A. Quazi; Ronald L. Jacobs The push for ISO 9000 certification in Singapore can be viewed as a positive step towards enhancing training and development activities in the certified companies. This exploratory study examined the nature and extent of impact of ISO 9001 certification on training...

... regarding the use of these index values to evaluate the scoring accuracy of human raters (evaluators). The paper critically investigates the effect of frame‐of‐reference (FOR) training on improving the accuracy of third‐party evaluators’ scores for organisations, such as those going through the Malcolm...

...K.F. Pun; K.S. Chin Recently, significant shifts of competitive edge in industry have been sharpening the needs for quality education and training (QET). “Quality” is conformance to requirements and customer satisfaction. In this context, the authors initiated a two‐stage empirical study...

...Fiorenzo Franceschini; Marco Terzago The aim of this paper is to describe all activities needed to develop an industrial training course using quality function deployment (QFD). The application of QFD referred to industrial training courses is strictly connected to the efforts for a total quality...

... of newly empowered employees in TQM programs. Whereas the complexity and diversity of managerial decision making is well recognised, training programs for newly empowered employees emphasise the objective use of data and rational decision strategies within a team context. This paper suggests other decision...

..., and improved exporting capabilities. Moreover, employee training was viewed as a critical factor to the success of TQM initiatives in organizations. Reports other interesting results relating to the different types of tests that are commonly employed during the production of cheese and whether every plant...

.... Shows that, in addition, TQM training was related to understanding of TQM concepts; however, training was not significantly related to the perceived relevance of TQM to the job or the military in general. Reveals the importance of going beyond TQM training and making the necessary changes so...

... sometimes do not fit the conveniently simple situations envisaged by the designers of techniques[ 1 ]. © MCB UP Limited 1995 Computers Control charts Quality Statistical process control Training There can be little doubt that Shewhart control charts are found difficult by many...

...Roy Westbrook Research on quality in Japan has emphasized technical issues, but there is much to be learned from more organizational elements. Presents material from major Japanese corporations on the role of the centre in quality, the organizing of quality training, and long‐term planning...

... of undergraduates,postgraduate masters students, and industrialists during“inhouse” training courses. In all cases, actually conducting the experiment has proved to be beneficial and has given students understanding of the methods and confidence in using them. Further reports from students have been very positive...

... of this change for its subcontractors and related industries. A specific case study involving a multinational aerospace defence manufacturer is examined. © MCB UP Limited 1994 Customer satisfaction Defence Defence contractors Employees Quality TQM Training USA Quality has long been...

... context, it is necessary to substitute “expectations” for“requirements” or “purposes”. © MCB UP Limited 1994 Customer satisfaction Customers Quality Service industries Service quality Training In the industrialized nations, over the past two decades, the service sector has become...

...Frederick Chen Examines the preventive maintenance practice at four Japanese transplant operations in the USA. Illustrates the application of the total productive maintenance concept, kaizen, employee training and employee empowerment. The benchmarking of Japanese practices serves...

... for further implementation. In order to improve the analytical ability of staff, statistical training packages were introduced by an external consultant. Company employees were selected as trainers and were trained in the Deming principles and techniques. This was reinforced by introducing value adding...

... national and organizational contexts. Australia Employee attitudes Japanese management styles Multicultural society Participation Process innovation Total quality management Training Prior to 1994, Pirelli Adelaide operated two manufacturing areas; namely a cable manufacturing plant...

... and on the part of the supplier, utilizes concurrent engineering and devotes considerable resources to education and training. © MCB UP Limited 1994 Cost reduction Customer satisfaction Cycle time reduction Empowerment Organization and methods Simultaneous engineering Teamwork TQM Training...

.... These teams typically receive extensive training and develop formal systems of operation and require high levels of employee involvement and participation[ 12 ]. It would appear that individual managers should be able to reap the same advantages in their departments by developing a team problem‐solving...