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Keywords: Topic modelling
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Journal Articles
Quality 4.0: big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews
Available to Purchase
International Journal of Quality & Reliability Management (2023) 40 (4): 990–1008.
Published: 09 September 2022
... a combination of text mining techniques to analyse Airbnb reviews, identifying service quality attributes and assessing their relation to the users' sentiment. More than two million reviews written by guests in four European cities are analysed. First, topic modelling is applied to find the quality attributes...
Journal Articles
Digital voice-of-customer processing by topic modelling algorithms: insights to validate empirical results
Open Access
International Journal of Quality & Reliability Management (2022) 39 (6): 1453–1470.
Published: 30 November 2021
..., the most popular approach is based on the application of text mining algorithms named topic modelling. These algorithms can identify latent topics discussed within digital VoC and categorise each source (e.g. each review) based on its content. This paper aims to propose a structured procedure...
