... ventures are discussed. © MCB UP Limited 2000 Quality management International trade Manufacturing Mexico USA Empirical studies The political and economic evolution and the emergence of the global marketplace are two of the major ongoing trends shaping the North American environment...

...Khim Ling Sim; Anthony P. Curatola This study reports the experience of management from 83 electronic plants located in the USA in dealing with time‐based performance. The general finding is that by managing time effectively, a firm is able to enjoy reductions in manufacturing cost, warranty cost...

... its best. W. Edwards Deming, a founder of TQM, addresses that argument: Law Surveys Total Quality Management USA A review of the literature of law office management suggests the existence of strong pressures for change within the legal industry. Among groups pressuring the industry...

... variables). Automotive components industry Empirical studies Performance Quality management USA The emerging business philosophies, e.g. total quality management (TQM), business process engineering and core competency have led manufacturing firms to adopt several operations management (OM...

... should have a separate quality control department. © MCB UP Limited 1997 Food industry Quality control Training USA Total quality management (TQM), a philosophy that emphasizes the attainment of customer satisfaction through an integrated system of tools, techniques, and training...

... that learning can be applied. © MCB UP Limited 1997 Air force Armed forces Research Training USA In a recent article, which identified ten areas for future research in total quality management (TQM), one suggestion was a focus on applying TQM to all industries[ 1 ]. As the US armed forces...

.... Stensaasen[ 19 ] adds students to the list, as their participation is necessary in any transformation process. © MCB UP Limited 1997 Higher education Study Theory TQM United Kingdom USA Despite opinions that regard TQM as “the latest in a series of fads urged on higher education”[ 6...

...Sameer Prasad; Jasmine Tata; Ron Thorn Examines the total quality management (TQM) programmes of Maquiladora operations located on the Mexican border and benchmarks their quality practices vis‐à‐vis those in the USA. Six domains of TQM programmes (information and analysis, strategic...

... ISO 9000, and the final section discusses how a large US manufacturing organization achieved its ISO 9000 certification. ISO 9000 Kaizen Operational audit Quality assurance UK USA Lofgren[ 4 ] reports similar benefits and states that the benefits clearly outweigh the costs...

... measurement and to examine the impact of customer expectations on the company’s strategies for improving satisfaction. The information presented is based on actual studies conducted for a high‐tech manufacturing company in the USA during 1991 and 1992. The performance and expectations values and some...

... of this change for its subcontractors and related industries. A specific case study involving a multinational aerospace defence manufacturer is examined. © MCB UP Limited 1994 Customer satisfaction Defence Defence contractors Employees Quality TQM Training USA Quality has long been...

...Frederick Chen Examines the preventive maintenance practice at four Japanese transplant operations in the USA. Illustrates the application of the total productive maintenance concept, kaizen, employee training and employee empowerment. The benchmarking of Japanese practices serves...

... 1994 Financial performance Kaizen New Zealand Productivity Quality South Korea USA Someone once said that in life today, change is the only constant, and the rate of change is accelerating. In businesses worldwide, what is visible to the general public is the sight of firms...

..., design and engineering quality, and vendor quality. This study was based on empirical data collected from 165 manufacturing firms in three industry groups in the USA: industrial machinery equipment, electronic and electric machinery equipment, and transport equipment. The two digit Standard Industrial...

... Competitiveness Customer satisfaction Financial performance Operations management Performance Product quality Quality Training USA The US market gains by foreign producers have become evident in the recent past as the US has slipped into economic recession, causing a loss of jobs and a plea...

...James R. Gross; J. Kim DeDee; Scott R. Swanson © Emerald Group Publishing Limited 1993 CUSTOMER SATISFACTION PRODUCT ATTRIBUTES SERVICE QUALITY USA IJQRM 10,8 14 Customer Attributes and Their Effect on Service and Product Quality Perceptions: An Empirical Study James R. Gross...

...) programme. For the many firms which hire outside consultants to set up a TQM programme, makes recommendations to management to ensure its successful implementation. © MCB UP Limited 1993 MANAGEMENT PHILOSOPHY QUALITY ASSURANCE QUALITY MANAGEMENT TQM TRAINING USA IJQRM Total Quality...

... Mean Higher Cost? Russell D. Johnson and Brian H. Kleiner California State University, Fullerton, California, USA 64 Received July 1991 Revised August 1992 The Hypothesis The conventional wisdom of the business community in the USA has been that in order to improve the quality of a product the cost...

... and strategic faces of quality is seen. © MCB UP Limited 1993 BUSINESS SCHOOLS PRODUCTION MANAGEMENT QUALITY ASSURANCE QUALITY CONTROL USA IJQRM Quality Management and POM 10,1 Textbooks: A Review and Assessment 8 Received April 1991 Revised November 1991 Kenneth R. Tillery Middle Tennessee...

... of the engineering personnel and market research personnel were higher for firms with high product quality. © MCB UP Limited 1991 INDUSTRIAL ENGINEERING QUALITY ASSURANCE QUALITY CONTROL RELIABILITY USA QUALITY MANAGEMENT Quality Management in the Chain Saw Industry: A Case Study Chain Saw...