Issues

Unleashing hidden potential: customer engagement in modular service innovation

Nofie Iman
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The moderating effect of structural barriers on TQM-performance relationship in Egyptian service organizations

Magdy A. Khalaf; Tamer S. Mohamed Salem
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New services development: a study in the context of a health organization

Luciene Eberle; Gabriel Sperandio Milan; Deonir De Toni; Fernanda Lazzari
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Young consumers’ valuations of new payment services

Carin Rehncrona
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Fishing for whales: a segmentation model for social casinos

Jonathan Barsky
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Capturing value-based leadership in practice: Insights from developing and applying an AI-interview guide

Ingela Bäckström; Pernilla Ingelsson; Kristen Snyder; Christer Hedlund; Johan Lilja
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Service innovation, sustainability and quality meeting city challenges in the age of accelerations

Bo Enquist; Samuel Petros Sebhatu
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