Page 1 | Search Results | International Journal of Quality and Service Sciences

1-20 of 37

Sort by

Journal Articles

From quality control to TQM, service quality and service sciences: a 30-year review of TQM literature

Chi-Kuang Chen, Lidia Reyes, Jens Dahlgaard, Su Mi Dahlgaard-Park

International Journal of Quality and Service Sciences (2022) 14 (2): 217–237.

https://doi.org/10.1108/IJQSS-09-2021-0128

Published: 14 December 2021

View article titled, From quality control to TQM, service quality and service sciences: a 30-year review of TQM literature

Add to Citation Manager for From quality control to TQM, service quality and service sciences: a 30-year review of TQM literature

Journal Articles

Russian government quality award: 25 years towards organizational excellence

Tatiana Salimova, Su Mi Dahlgaard-Park, Lyudmila Biryukova, Julia Palkina, Natalia Vatolkina

International Journal of Quality and Service Sciences (2022) 14 (1): 54–64.

https://doi.org/10.1108/IJQSS-07-2021-0101

Published: 30 August 2021

View article titled, Russian government quality award: 25 years towards organizational excellence

Add to Citation Manager for Russian government quality award: 25 years towards organizational excellence

Journal Articles

Research trends in quality management in years 2000-2019

Sławomir Wawak, Piotr Rogala, Su Mi Dahlgaard-Park

International Journal of Quality and Service Sciences (2020) 12 (4): 417–433.

https://doi.org/10.1108/IJQSS-12-2019-0133

Published: 04 May 2020

View article titled, Research trends in quality management in years 2000-2019

Add to Citation Manager for Research trends in quality management in years 2000-2019

Journal Articles

Guest editorial

Su Mi Dahlgaard-Park, Jens Dahlgaard

International Journal of Quality and Service Sciences (2017) 9 (3-4): 230–231.

https://doi.org/10.1108/IJQSS-07-2017-0065

Published: 18 September 2017

View article titled, Guest editorial

Add to Citation Manager for Guest editorial

Journal Articles

In search of “Muda” through the TKJ diagram

Manuel F. Suárez-Barraza, Su Mi Dahlgaard-Park, Francisco G. Rodríguez-González, Carolina Durán-Arechiga

International Journal of Quality and Service Sciences (2016) 8 (3): 377–394.

https://doi.org/10.1108/IJQSS-04-2016-0028

Published: 19 September 2016

View article titled, In search of “Muda” through the TKJ diagram

Add to Citation Manager for In search of “Muda” through the TKJ diagram

Journal Articles

Samsung’s journey to excellence in quality

Wan Seon Shin, Chongman Kim

International Journal of Quality and Service Sciences (2015) 7 (2-3): 312–320.

https://doi.org/10.1108/IJQSS-03-2015-0036

Published: 15 June 2015

View article titled, Samsung’s journey to excellence in quality

Add to Citation Manager for Samsung’s journey to excellence in quality

Journal Articles

First evidences from “lean & safety” projects

Maria Crema, Chiara Verbano, Maria Laura Chiozza

International Journal of Quality and Service Sciences (2015) 7 (2-3): 245–259.

https://doi.org/10.1108/IJQSS-03-2015-0031

Published: 15 June 2015

View article titled, First evidences from “lean & safety” projects

Add to Citation Manager for First evidences from “lean & safety” projects

Journal Articles

Service productivity as mutual learning

Christian Grönroos, Katri Ojasalo

International Journal of Quality and Service Sciences (2015) 7 (2-3): 296–311.

https://doi.org/10.1108/IJQSS-03-2015-0035

Published: 15 June 2015

View article titled, Service productivity as mutual learning

Add to Citation Manager for Service productivity as mutual learning

Journal Articles

The paradigm shift to Business Excellence 2.0

Bo Enquist, Mikael Johnson, Åsa Rönnbäck

International Journal of Quality and Service Sciences (2015) 7 (2-3): 321–333.

https://doi.org/10.1108/IJQSS-03-2015-0032

Published: 15 June 2015

View article titled, The paradigm shift to Business Excellence 2.0

Add to Citation Manager for The paradigm shift to Business Excellence 2.0

Journal Articles

Nonlinear impact of online retail characteristics on customer satisfaction and loyalty

Gerson Tontini, Júlio Cesar da Silva, Eliane Fátima Strapazzon Beduschi, Elis Regina Mulinari Zanin, Margarete de Fátima Marcon

International Journal of Quality and Service Sciences (2015) 7 (2-3): 152–169.

https://doi.org/10.1108/IJQSS-02-2015-0021

Published: 15 June 2015

View article titled, Nonlinear impact of online retail characteristics on customer satisfaction and loyalty

Add to Citation Manager for Nonlinear impact of online retail characteristics on customer satisfaction and loyalty

Journal Articles

Do corporate sustainability practices enhance organizational economic performance?

Matjaž Maletic, Damjan Maletic, Jens Dahlgaard, Su Mi Dahlgaard-Park, Boštjan Gomišcek

International Journal of Quality and Service Sciences (2015) 7 (2-3): 184–200.

https://doi.org/10.1108/IJQSS-02-2015-0025

Published: 15 June 2015

View article titled, Do corporate sustainability practices enhance organizational economic performance?

Add to Citation Manager for Do corporate sustainability practices enhance organizational economic performance?

Journal Articles

The effect of resistance in organizational change programmes: A study of a lean transformation

Jason Canning, Pauline Anne Found

International Journal of Quality and Service Sciences (2015) 7 (2-3): 274–295.

https://doi.org/10.1108/IJQSS-02-2015-0018

Published: 15 June 2015

View article titled, The effect of resistance in organizational change programmes: A study of a lean transformation

Add to Citation Manager for The effect of resistance in organizational change programmes: A study of a lean transformation

Journal Articles

Integration of CSR principles in quality management

Irina Frolova, Inga Lapina

International Journal of Quality and Service Sciences (2015) 7 (2-3): 260–273.

https://doi.org/10.1108/IJQSS-03-2015-0033

Published: 15 June 2015

View article titled, Integration of CSR principles in quality management

Add to Citation Manager for Integration of CSR principles in quality management

Journal Articles

Learning from criticisms of quality management

Gilles Barouch, Stéphane Kleinhans

International Journal of Quality and Service Sciences (2015) 7 (2-3): 201–216.

https://doi.org/10.1108/IJQSS-02-2015-0026

Published: 15 June 2015

View article titled, Learning from criticisms of quality management

Add to Citation Manager for Learning from criticisms of quality management

Journal Articles

Engaged leaders develop schools as quality organisations

Kristen Snyder

International Journal of Quality and Service Sciences (2015) 7 (2-3): 217–229.

https://doi.org/10.1108/IJQSS-03-2015-0027

Published: 15 June 2015

View article titled, Engaged leaders develop schools as quality organisations

Add to Citation Manager for Engaged leaders develop schools as quality organisations

Journal Articles

Translating the EFQM model into the courts

Patrícia Moura e Sá, António Albuquerque

International Journal of Quality and Service Sciences (2015) 7 (2-3): 230–244.

https://doi.org/10.1108/IJQSS-03-2015-0029

Published: 15 June 2015

View article titled, Translating the EFQM model into the courts

Add to Citation Manager for Translating the EFQM model into the courts

Journal Articles

Comprehensive quality assessment of Czech higher education institutions

Jaroslav Nenadál

International Journal of Quality and Service Sciences (2015) 7 (2-3): 138–151.

https://doi.org/10.1108/IJQSS-03-2015-0037

Published: 15 June 2015

View article titled, Comprehensive quality assessment of Czech higher education institutions

Add to Citation Manager for Comprehensive quality assessment of Czech higher education institutions

Journal Articles

Service quality and customer satisfaction in liner shipping

Kum Fai Yuen, Vinh Van Thai

International Journal of Quality and Service Sciences (2015) 7 (2-3): 170–183.

https://doi.org/10.1108/IJQSS-02-2015-0024

Published: 15 June 2015

View article titled, Service quality and customer satisfaction in liner shipping

Add to Citation Manager for Service quality and customer satisfaction in liner shipping

Journal Articles

Why is it suddenly so easy to change?

Johan Lilja, Daniel Richardsson

International Journal of Quality and Service Sciences (2015) 7 (2-3): 334–348.

https://doi.org/10.1108/IJQSS-02-2015-0019

Published: 15 June 2015

View article titled, Why is it suddenly so easy to change?

Add to Citation Manager for Why is it suddenly so easy to change?

Journal Articles

Changing quality of life through the Personal Kaizen approach: a qualitative study

Manuel F. Suárez‐Barraza, Juan Ramis‐Pujol, Su Mi Dahlgaard‐Park

International Journal of Quality and Service Sciences (2013) 5 (2): 191–207.

https://doi.org/10.1108/IJQSS-03-2013-0015

Published: 14 June 2013

View article titled, Changing quality of life through the Personal Kaizen approach: a qualitative study

Add to Citation Manager for Changing quality of life through the Personal Kaizen approach: a qualitative study

Update search

NARROW

Format

Journal

Type

Date

Availability

From quality control to TQM, service quality and service sciences: a 30-year review of TQM literature

Russian government quality award: 25 years towards organizational excellence

Research trends in quality management in years 2000-2019

Guest editorial

In search of “Muda” through the TKJ diagram

Samsung’s journey to excellence in quality

First evidences from “lean & safety” projects

Service productivity as mutual learning

The paradigm shift to Business Excellence 2.0

Nonlinear impact of online retail characteristics on customer satisfaction and loyalty

Do corporate sustainability practices enhance organizational economic performance?

The effect of resistance in organizational change programmes: A study of a lean transformation

Integration of CSR principles in quality management

Learning from criticisms of quality management

Engaged leaders develop schools as quality organisations

Translating the EFQM model into the courts

Comprehensive quality assessment of Czech higher education institutions

Service quality and customer satisfaction in liner shipping

Why is it suddenly so easy to change?

Changing quality of life through the Personal Kaizen approach: a qualitative study

Email alerts

Update search

Email alerts

Sharing Unavailable