... interdisciplinary linkages between service quality and patient experience. This research provides a service science-based exploration of PREMs as instruments for value co-creation and sustainable innovation in service quality in health-care systems. In addition to the bibliometric analysis, this study uses...

... not examined customer satisfaction with SCSs through the lens of value perception, particularly in relation to the distinction between value co-creation and value extraction. This study aims to address that gap. Design/methodology/approach This research used two scenario-based, between-subjects online...

... of co-creation with customers is a fast-growing topic within the academic community, which companies are trying to master. This study aims to elucidate the range of possible co-creation strategies and identify how service firms can assess and improve co-creation to reap the most benefits...

... This paper aims to deepen the understanding of resource integration for value co-creation within service-dominant logic (SDL), by drawing on key knowledge management (KM) concepts. This conceptual study introduces three key KM concepts, namely, object, agent and context to SDL; thus, deepening...

... development. Using Kaye’s (1996) definition: Co-creation Storytelling Culture Sustainable quality Value-based leadership As a leadership tool, stories have been used to communicate ideas, norms and values through which culture is shaped. As well, storytelling has been used to share tacit...

... of the most important and competitive outcome variable for contemporary companies, the results will benefit e-commerce marketers and Web site designers. © Emerald Group Publishing Limited 2016 m-commerce e-commerce Online communities Social media Co-creation Online customer experience Web...