...Malikah; Muhammad Ayat; Wan Seon Shin Purpose Industry 4.0 (I4.0) technologies are transforming quality management into Quality 4.0 (Q4.0) by integrating advanced digital practices with traditional methods. Despite its transformative potential, Q4.0 faces significant adoption barriers...

... undergone several transformations over the past decades. From the inspection to total quality management (TQM), some tools have been created to improve the performance of industrial processes and services, such as control charts and Pareto’s diagram. Now, the fourth industrial revolution (4th IR), Industry...

...://creativecommons.org/licences/by/4.0/legalcode Behaviour Quality management Literature review Variation Problem-solving and decision-making Despite dedicated efforts from organisations to make process improvements, scholars continuously report about failed initiatives (McLean et al., 2017...

... concept in quality management literature and reflect on how the user may affect collaboration in health-care processes, in particular between a service function and health-care staff. Design/methodology/approach A review of the internal customer concept in the literature, followed by a conceptual...

...Piotr Rogala; Sławomir Wawak The research described here in has both practical and social implications. First, it delineates the direction needed to improve standardizations, whose use need not be strictly limited to quality management but can be successfully used to improve the standards...

... (for example a QMS) appears tightly coupled to it being deployed and used in a way that directly supports the daily activities of an organization: P1. If QMS is used as a support for managing the organisation, management will likely show respect for quality management and not view it as cost...

... Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Quality management Survey Customer satisfaction Customer survey Cross-cultural research Therefore, the fundamental challenge of a cross-cultural survey is that of enacting equivalence (Smith and Reynolds...

.... The study is a conceptual development and it uses exploratory interviews to create a single case study of COSMOB. The case study was developed with the realization by the researcher of a long period of support to the company’s Quality Manager, and periodic bi-monthly interviews for an update...

... in organisations. Neeraj Yadav can be contacted at: ny.iitd@gmail.com 19 06 2020 26 10 2020 07 11 2020 27 11 2020 08 01 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Benefits of these technologies for quality management...

...Lilly-Mari Sten; Pernilla Ingelsson; Ingela Bäckström; Marie Häggström Lilly-Mari Sten can be contacted at: lilly-mari.sten@miun.se 03 03 2020 02 07 2020 19 10 2020 Quality management (QM) is a set of core values, methodologies and tools (Bergman and Klefsjö, 2010...

... the usefulness of the MI as a tool to enhance effectiveness in management teams; and to identify conditions necessary for successful use of the MI. The study is framed in the context of a larger question about how to design business excellence models to support quality management that address...

... person in charge. Hence, it is difficult for these companies to decide if a (quality) management system should be implemented, how the corresponding requirements can be fulfilled, and which requirements are relevant. And although there is often no (external) need for an implementation, meaning...

... to demonstrate the suitability of text-mining toolset for the discovery of trends in quality management (QM) literature in 2000-2019. The hypothesis was formulated that as the field of study is mature, the most important trends are related to deepening and broadening of the knowledge. A novel approach...

... rights only Metaphors are a powerful and human way of understanding and experiencing one kind of thing in terms of another. In quality management (QM), several metaphors are used to describe and bring to life the often-abstract QM concepts and systems. These metaphors are of great importance...

... and implementing a QMS; thus, a practical implementation guideline for these companies is lacking. Although there is a lot of research dealing with quality management (QM) in SMEs, research about QM in microenterprises and start-ups is scarce. This paper offers a first approach for a guideline...

... of the phenomenon was recognized long ago. This study introduces new concepts for understanding this phenomenon further by focusing on the short- and long-term effects of the service quality. Quality management Professional services Services management Customer satisfaction Customer value Service quality...

... and knowledge of future early career operations leaders (OL) and common strategic total quality management (TQM) frameworks such as Malcolm Baldrige National Quality Awards and competing value framework. A survey questionnaire was developed for different groups of participants as current higher education...

... an existing survey that measures co-worker perceptions of health-related quality management (QM) values and perceived health and to measure both co-worker and manager perceptions of those values. The purpose was also to test the modified survey and then compare the results from managers and co-workers from...

... and described. Few empirical studies within QM explore the competencies required for QM practices. This paper contributes to QM research in providing arguments for adopting the competence theory as a foundation for organising current and future QM work. Quality management Practitioner Competence...

... perception Quality management In recent years, a strong competitiveness in the accommodation sector has surged. The main reason for this competitiveness is the development of other accommodation alternatives (Juhász-Dóra, 2015) such as official accommodation typologies, non-official accommodation...